Replies posted by Ryan

4523 Replies

sopperdoopy
Civilian
sopperdoopyCivilian
asked in Community Archive

How do I change the number of rings before going to Voicemail?

[quote=sopperdoopy]Hi - how do I change the amount of time before the voicemail clicks in please ? I've tried various combinations of numbers and symbols but can't get it to work. I want 10 seconds or 15 seconds. MotoG 5 Android phone, on iD (Obvs!!!)[/quote] Hello [user=2005]sopperdoopy[/user], By default, it's set to 30 seconds but you can amend this to anything between 5 and 30 seconds. To make a change you will need to dial **61*123** followed by the number of seconds you'd like it to ring for and then add a # symbol to the end. For example, to change the time to 15 seconds, you will have to dial the following [code]**61*123**15# [/code] Ryan

7
Mohammed
iD Mobile Employee
5 years ago
MymsMan
Newbie
MymsManNewbie
asked in Community Archive

Is Data Rollover Included On A ShockProof Plan?

Hi [user=317]MymsMan[/user], Welcome to the iD Community! ShockProof plans don't include data rollover as a feature, this is only available on our new all-in-one plans. Are you currently on a SIM-only plan? If so, have you checked your tariff change options in your account on https://my.idmobile.co.uk/ because you might be eligible to change over to one of these plans. If you do change over to a plan that include data rollover, you'll need to be on this plan for 30-days before the rollover comes into place. Ryan

3
Ryan
iD Mobile Employee
5 years ago
N
Civilian
NickyCivilian
asked in Community Archive

No MMS sending and no APN editing

Hey [user=1990]Nicky[/user], Thank you for confirming that. Did you purchase the phone from ourselves? Ryan

26
John E
Civilian
5 years ago
Hersi
Newbie
HersiNewbie
asked in Your iD Mobile Account & App

Changing my Account Name and Billing Details

Hello [user=1944]Hersi[/user], We're glad to hear that you have had the Direct Debit details updated. As you confirmed above, the account name is not able to changed. If you need any further help then please let us know. Ryan

9
Siân
iD Mobile Employee
2 years ago
B
Civilian
beanCivilian
asked in Community Archive

texts failing to send

Hey [user=1981]bean[/user], Which phone is your daughter using? We may have to change the message centre number stored inside the phone to resolve this issue. Ryan

10
P
iD Mobile Employee
3 years ago
E
Civilian
evhargreavesCivilian
asked in Community Archive

Not registered on network

Hey [user=1925]evhargreaves[/user], Just to confirm, you have tried this SIM in different devices but the data service you receive is still problematic. The replacement SIM that we sent, was this also used in other phones as well? Ryan

26
G
Civilian
4 years ago
H
HeenaCornwell
asked in Community Archive

PUK number

Hi [user=2010]HeenaCornwell[/user], Have you tried contacting our Live Chat team to obtain this code? You can find out how by [url=https://www.idmobile.co.uk/help-and-advice]clicking here[/url]. Alternatively, we will PM you now with further ways of obtaining this information. Ryan

1
Ryan
iD Mobile Employee
5 years ago
Osbert1
Civilian
Osbert1Civilian
asked in Community Archive

Changing SIM

Hi [user=2021]Osbert1[/user], Welcome to the iD Community! For us to be able to issue a new SIM, the best way would be to contact us via our Live Chat feature, have you tried this already? In regards to keeping your current number, is this from a different network? If so, you will need to supply us with the PAC code from your old network and we'll apply this to your account. Ryan

5
Ryan
iD Mobile Employee
5 years ago
Swindonman
Civilian
SwindonmanCivilian
asked in Community Archive

Refund after leaving

Hi [user=1464]Swindonman[/user], We're glad to hear that your cheque has now been received. Ryan

23
Ryan
iD Mobile Employee
5 years ago
MymsMan
Newbie
MymsManNewbie
asked in Community Archive

Is Data Rollover Included On A ShockProof Plan?

Hi [user=317]MymsMan[/user], That statement is true for all new plans purchased after June 2017. If you can get in touch with us via Live Chat, we can see if you are eligible to change your plan type. Ryan

3
Ryan
iD Mobile Employee
5 years ago
P
Newbie
PeterNewbie
asked in Community Archive

Mobile data connection

Hi [user=1965]Peter[/user], Welcome to the iD Community! I'm sorry to hear about the issues that you have faced. Which phone are you using? We may have to check the internet settings that are installed on your phone to resolve this for you. Ryan

1
Ryan
iD Mobile Employee
5 years ago
C
cw176
asked in Community Archive

VAT included on prices on website

Hi [user=1997]cw176[/user], All prices displayed on our website are inclusive of VAT unless explicitly stated otherwise. Ryan

2
terrywebbs
Newbie
5 years ago
A
Andy4160
asked in Community Archive

Two numbers, same account

Hi [user=2000]Andy4160[/user], Welcome to the iD Community! Unfortunately this is not a feature that we can offer at this time. The accounts would remain separate. Ryan

1
Ryan
iD Mobile Employee
5 years ago
Anura
Anura
asked in Community Archive

Mobile Data Settings

Hi [user=2003]Anura[/user], Welcome to the iD Community! We'll be happy to assist you with having this set up. So we can begin, which phone are you using? Ryan [b]EDIT: I have renamed this topic for clarity[/b]

1
Ryan
iD Mobile Employee
5 years ago
fauzul2705
fauzul2705
asked in Community Archive

ID APP registration

Hi [user=1998]fauzul2705[/user], Thank you for your message and welcome to the iD community! We're sorry to see that you have had some issues with registering. We will send you a PM now on how we can resolve this for you. Ryan

1
Ryan
iD Mobile Employee
5 years ago
MazzyD
MazzyD
asked in Community Archive

Delivery for SIM card

Hi [user=2004]MazzyD[/user], This definitely isn't normal and we'll need to look into this further for you. We'll PM you with further information now. Ryan

1
Ryan
iD Mobile Employee
5 years ago
D
Civilian
DylbillyCivilian
asked in Community Archive

Phone goes straight to answerphone

Hi [user=1360]Dylbilly[/user], We would recommend getting in touch with our Live Chat team in regards to having this looked into. We will also PM you now with alternative methods of how to have this resolved. Ryan

7
S
Newbie
5 years ago
L
Newbie
LikaheyNewbie
asked in Community Archive

Cancelling sim

Hi [user=1986]Likahey[/user], Have you been able to register an account for each of your SIM cards? Our system does not allow for 2 SIM cards to show on one account so cancelling the SIM belonging to the dashboard that you see wouldn't then show the second SIM. Based on this, you will have to set up an account for the second SIM using a separate email address to be able to view that SIM cards dashboard. Ryan

4
Kevin
Newbie
3 years ago
T
The_Viking
asked in Your iD Mobile Account & App

Multiple iD Accounts - view in one dashboard?

Hi [user=1986]Likahey[/user], Cancelling the SIM card would not then show the second SIM card on your dashboard as you can only register 1 SIM card to one account. I have replied to your post on another topic to explain this further. Ryan

106
Kash
iD Mobile Employee
2 months ago
Osbert1
Civilian
Osbert1Civilian
asked in Community Archive

Changing SIM

Hey [user=2021]Osbert1[/user], Thank you for the clarification. When we issue a new SIM card, upon it's activation your current number will become active on that new SIM card automatically, so you will not have to do anything else to keep it. Ryan

5
Ryan
iD Mobile Employee
5 years ago
B
Civilian
bernadetteCivilian
asked in Community Archive

No coverage in Bognor Regis

That's great to hear, [user=1666]bernadette[/user]. Please let us know if we can help with anything further. Ryan

9
Ryan
iD Mobile Employee
5 years ago
S
Newbie
SpikeymanNewbie
asked in Community Archive

How to cancel call forwarding?

Hi [user=1893]Spikeyman[/user], The easiest way to disable the voicemail feature is by logging into your iD Mobile App (or account from a computer) and then going through the active services and then toggling the voicemail switch to 'off' as seen below. [img]https://uploads-eu-west-1.insided.com/idmobile-en/attachment/68f308a8-d631-4d25-90e5-c7a29d391d0e.jpg[/img] In regards to the 4G connection issue, are you able to obtain a 4G connection if you are away from your area or the wider North East area? If not, let me know your phone make and model and we can see what settings can be changed to help fix this fault. Ryan

11
Mohammed
iD Mobile Employee
5 years ago
leecharltonuk
leecharltonuk
asked in Community Archive

How to reset password without phone?

Hi [user=2009]leecharltonuk[/user], Welcome to the iD Community! I'm sorry to hear about your broken phone! The only way around this would be to contact our Live Chat Team so seek assistance with resetting your account password. Another way, which may be easier if you have another phone handy, would be to pop your SIM card into the other phone and then receive the access code via that device instead. Ryan

1
Ryan
iD Mobile Employee
5 years ago
E
evland
asked in Community Archive

New contract start date

Hey [user=2016]evland[/user], Welcome to iD Mobile! It is not possible to change your contract start date I'm afraid. If you need any further assistance with your new contract then please let us know. Ryan

1
Ryan
iD Mobile Employee
5 years ago
B
Civilian
beanCivilian
asked in Community Archive

texts failing to send

Hi [user=1981]bean[/user], Thank you for confirming that. I will outline below a few steps on how to change the message centre number inside the phone as this may help rectify the issue. On the Samsung Galaxy S5: [list=1] [*]Open Messages [*]Press the Menu button (usually 3 dots in the top corner) [*]Press Settings [*]Press Text Messages [*]Press Message Centre [*]Ensure that +447782000800 is displayed in the box. (Make sure the + symbol is present too) [*]Press OK [/list] This should now be set up. Please try the text message feature and if it doesn't work, restart the phone and attempt to send a new message again. Please let us know how you get on. Ryan

10
P
iD Mobile Employee
3 years ago
Terms & Conditions
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