Replies posted by debege

2 Replies

D
Newbie
debegeNewbie
asked in Your iD Mobile Account & App

Account log in issues

Hi Ryan, It turned out that the scam was actually just spam, by a company called LottoGo, which eventually turned out to be the trading name of Annexio, based in the Isle of Man. I had been occasionally going in for that ITV competition, whereby you had to text a five figure number with the word CASH to enter, at £2 + text cost per entry, to win perhaps £100,000. All of a sudden, I got this LottoGo thing popping up continually, which I thought at first glance was the ITV people contacting me by text, so I entered. However, every time you entered, a message in red lettering popped up saying 'Not sent. Tap to try again'. If you did so, the message would just pop up again, continuously. I got rid of the spam eventually, by contacting their dpo officer, but it took a while. Now however, even when I try to enter the genuine ITV competition, the same message keeps popping up on that. I was told it may be because of a low billing cap, but if that were so, why did it not occur b

19
Tom
iD Mobile Employee
4 months ago
D
Newbie
debegeNewbie
asked in Your iD Mobile Account & App

Account log in issues

Hi Ryan, That is all very nice, but …... (a) you already have my username, it's debege….you put it at the top of your reply to my question, so why would I need to recover it? (b) when I go on to that website and enter my username and attempt to log in with that + my password, which I have written in my little black book, it doesn't respond. If I just type in my username, and then attempt to reset my password, again, no response….it's like the site is dead. (d) when I phone that 'live' chat team, they require my PIN number, apparently comprised of the last two numbers of the bank account I used to set up the account, and the last two digits of my phone number. I have no idea what bank account I used, and I don't recall EVER setting up a PIN using those numbers . Not only that, none of the options I am offered on this 'Live' chat thing actually fit my issue. I cannot access my account online, and there is nothing in the options to deal with that. On top of all that, I

19
Tom
iD Mobile Employee
4 months ago
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