Replies posted by Shamilt1

4 Replies

Shamilt1
Civilian
Shamilt1Civilian
asked in Community Archive

iPhone 6s has died after 15 months of a 24 month contract

Hi the same has just happened to my daughter iphone 6s got in touch with yourselves said nothing they can do with the covid 19 that not be able to send off for fixiing it only 10 month old what can I do about it as I'm still paying a contract on a phone that is in no longer use  If it’s only 10 months old ring Apple- it is still under warranty. 

11
Michelle
iD Mobile Employee
3 years ago
Shamilt1
Civilian
Shamilt1Civilian
asked in Community Archive

iPhone 6s has died after 15 months of a 24 month contract

  Apple should be able to provide you with this report, it may be a diagnostics report or something of the sort, but one that outlines the fault in writing.  I asked for this and they said it is an internal report and they don’t release them.    Furthermore, the manufacturer is the one that produces the handsets, so iD Mobile can’t be held accountable as the reason for this becoming faulty.   I think as you have already stated- if the fault was inherent it would be ID Mobile who would need to repair/ replace it and therefore would be accountable, not the manufacturer. 

11
Michelle
iD Mobile Employee
3 years ago
Shamilt1
Civilian
Shamilt1Civilian
asked in Community Archive

iPhone 6s has died after 15 months of a 24 month contract

I was told it was a motherboard issue but they didn’t put it in writing. What you say is 100% correct and once stores open again I may choose to get an independent engineers report- I’ll weigh that up as to whether it’s going to be worth it.  Alternatively, seeing as that the handset you provided me has packed up prematurely, can’t you offer a discounted early upgrade or something?

11
Michelle
iD Mobile Employee
3 years ago
Shamilt1
Civilian
Shamilt1Civilian
asked in Community Archive

iPhone 6s has died after 15 months of a 24 month contract

Hi Ryan.    Thanks for your reply.    As well as the manufacturers warranty, there is also the ‘Consumer Rights Act’. This means my mobile provider – in addition to providing a service to me, has to ensure the actual handset is of satisfactory quality and fit for purpose.   So again I argue, under The Consumer Rights Act, a phone sold with a two year contract should last longer than 15 months.   

11
Michelle
iD Mobile Employee
3 years ago
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Why iD Mobile?