Replies posted by Greg6799

7 Replies

Greg6799
Newbie
Greg6799Newbie
asked in Community Archive

Can I change one month old phone?

Hi there, I ordered online but as my 30 days are coming to an end and haven't been able to call id and send it back do you think once they reopen they'll extend the 30 day period and I can get another phone? Many thanks.

3
P
iD Mobile Employee
3 years ago
Greg6799
Newbie
Greg6799Newbie
asked in Upgrading or Changing Your Plan

New phone upgrade worry

Hi,  I've put my new sim card in the new phone and I'm having trouble transferring my old number to the new phone I've tried entering the PAC code but it won't accept it. Please help! 

11
Michelle
iD Mobile Employee
3 years ago
Greg6799
Newbie
Greg6799Newbie
asked in Upgrading or Changing Your Plan

New phone upgrade worry

Hi Kevin,  Yeah I got a new sim with the phone which I've put in the new phone I was a little worried I'd be paying for two contracts by some sort of mistake. Thanks for your reply but hopefully the id helpline will be open again soon. Thanks again. 

11
Michelle
iD Mobile Employee
3 years ago
Greg6799
Newbie
Greg6799Newbie
asked in Upgrading or Changing Your Plan

New phone upgrade worry

I think my current contract runs out end of May so that would put me in the last 60 days of current plan just not sure how the change over will happen with no help line to call. As I say I was offered an upgrade when I logged in to the app. 

11
Michelle
iD Mobile Employee
3 years ago
Greg6799
Newbie
Greg6799Newbie
asked in Upgrading or Changing Your Plan

New phone upgrade worry

Just read this Gregor... What happens if I upgrade part of the way through my current billing month? Not a problem. You'll receive prorated credit for your original line rental, and a prorated charge for your new plan. You'll also be charged a full month's line rental in advance of your upcoming bill. And finally, any out of bundle charges for the previous month will also be applied.

11
Michelle
iD Mobile Employee
3 years ago
Greg6799
Newbie
Greg6799Newbie
asked in Upgrading or Changing Your Plan

New phone upgrade worry

No new direct debit or new number was offered just a straight forward upgrade. Hope this can be resolved. 

11
Michelle
iD Mobile Employee
3 years ago
Greg6799
Newbie
Greg6799Newbie
asked in Upgrading or Changing Your Plan

New phone upgrade worry

I was offered the early upgrade as of sunday thinking they obviously want me to stay with them and that this was normal. I ordered through the app on my phone. Bit concerned now.  Thanks. 

11
Michelle
iD Mobile Employee
3 years ago
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