Replies posted by Rosieposy8

3 Replies

Rosieposy8
Civilian
Rosieposy8Civilian
asked in Community Archive

Being charged for out of plan usage despite having remaining allowances

Hi i changed my contract to all inclusive calls a few weeks ago. The allowance page on the app is correct for that- however i still receive messages saying i am above my allowance and will be charged 40 p a minute for calls! I am worried i will be billed for this.

5
Nikhil P
iD Mobile Employee
4 years ago
Rosieposy8
Civilian
Rosieposy8Civilian
asked in Community Archive

Being charged for out of plan usage despite having remaining allowances

The cap i have is therefore also incorrect

5
Nikhil P
iD Mobile Employee
4 years ago
Rosieposy8
Civilian
Rosieposy8Civilian
asked in Community Archive

Being charged for out of plan usage despite having remaining allowances

I have not been calling special numbers- the billing is incorrect.

5
Nikhil P
iD Mobile Employee
4 years ago
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