Replies posted by jason

8 Replies

J
Rookie
jasonRookie
asked in Ask a question.

Message not sent. Service not activated on network

Hi @jason, Welcome to the Community! What make and model handset are you using? Are you referring to iMessage or RCS messaging? Kash Nokia 5.4 and Nokia G11. When I send a text to my missus it shows RCS message and it allows me to send a picture but when I text my daughter it doesn’t say how the message is being sent and it doesn’t allow me to send a picture. 

6
Mohammed
iD Mobile Employee
8 months ago
J
Rookie
jasonRookie
asked in Ask a question.

Message not sent. Service not activated on network

It’s free to send a MMS on SMARTY, iD Mobile charge to send MMS. You will need to raise your spend cap on your iD Mobile account and ensure that you have the correct APN settings on your device. https://www.idmobile.co.uk/help-and-advice/mms-charges I’ve set my spend cap to £0 but I can send my missus pictures through text.

6
Mohammed
iD Mobile Employee
8 months ago
J
Rookie
jasonRookie
asked in Ask a question.

Why is my texts showing the number you gave me

Sorry, I’ve no idea @jason.  Hopefully your replacement SIM will fix the issue.   I’ve received the new sim and it seems to have fixed the problem

22
andewhite
Legend
8 months ago
J
Rookie
jasonRookie
asked in Ask a question.

Why is my texts showing the number you gave me

Unfortunately, the Nokia 5.4 doesn’t appear to be iD approved to use on the iD Mobile network @jason. See approved devices online at https://www.idmobile.co.uk/help-and-advice/approved-handsets.  If I'd is using the 3 network why was it working fine before 

22
andewhite
Legend
8 months ago
J
Rookie
jasonRookie
asked in Ask a question.

Why is my texts showing the number you gave me

Okay @jason, have your tried a NETWORK RESET on your handset? This will often correct this issue - your handset user manual should explain how to do this. 🤞  Nokia 5.4. I tried a network reset and it’s still the same. I’ve been on live chat and they are going to send me a new sim to try.

22
andewhite
Legend
8 months ago
J
Rookie
jasonRookie
asked in Bills & Charges

What's my final bill for

Hi @jason    Although the plan is cancelled very early you would still owe for the time the contract was active, SIM cards are active upon dispatch, not upon first usage within a device.   Tom You say sim cards are active on dispatch so why is it I’m being sent out a new sim card but I need to activate it when I receive it 

8
Mohammed
iD Mobile Employee
8 months ago
J
Rookie
jasonRookie
asked in Bills & Charges

What's my final bill for

Hi @jason    Although the plan is cancelled very early you would still owe for the time the contract was active, SIM cards are active upon dispatch, not upon first usage within a device.   Tom Why are you charged the day the sim card is active because you cannot use it while it’s in the post 

8
Mohammed
iD Mobile Employee
8 months ago
J
Rookie
jasonRookie
asked in Community Archive

Outstanding balance

After I posted on here the outstanding balance of £6 has now been removed so I will keep an eye on my next bill.

2
Mohammed
iD Mobile Employee
5 years ago
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