Replies posted by jessica2110

2 Replies

jessica2110
Newbie
jessica2110Newbie
asked in Coverage & Network

Voicemail Notification when no coverage?

Hi Mohammed, Yes I did port my number across when I joined. I've turned voicemail on and off again, and was even receiving the notification when it was turned off.

12
Mohsin
iD Mobile Employee
3 years ago
jessica2110
Newbie
jessica2110Newbie
asked in Coverage & Network

Voicemail Notification when no coverage?

[quote=Ryan]Hi [user=2213]jessica2110[/user], Welcome to the iD community! We're sorry to hear about those issues. We'll have to look into this further. Please can you contact our Live Chat team regarding these issues? That way, someone can view your account to see what can be done to sort this once and for all. Ryan[/quote] Hi Ryan, Thanks for getting back to me. I have made multiple attempts to contact your team (at different times in the day too) but every time I try, it says no-one is available. Luckily, my tech-savvy friend has fixed this for me. Something to do with the APN. Now I have another issue I'd love to get fixed. Every time I lose signal, I get a notification that I have a voicemail, except there isn't one there. It's been happening since I switched over to iD last October. Unfortunately it happens quite often as the changing rooms and bike storage facilities at work are underground. My solution has been to put my phone on 'do not disturb' during the w

12
Mohsin
iD Mobile Employee
3 years ago
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