Replies posted by Rob K

8 Replies

Rob K
Civilian
Rob KCivilian
asked in Community Archive

Calls keep going to my ID Sim card despite moving to o2

Here’s the o2 community thread: https://community.o2.co.uk/t5/Pay-Monthly/Transferred-from-ID-Three-to-o2-but-some-calls-and-messages-go/m-p/1475390#M232044

13
Ryan
iD Mobile Employee
2 years ago
Rob K
Civilian
Rob KCivilian
asked in Community Archive

Calls keep going to my ID Sim card despite moving to o2

I did mention ‘Split Port’ but they said it’s not Split and all ok….. I’ll try the o2 community.thanks

13
Ryan
iD Mobile Employee
2 years ago
Rob K
Civilian
Rob KCivilian
asked in Community Archive

Calls keep going to my ID Sim card despite moving to o2

ok, my ID Mobile account isn’t closed and the SIM still works and receives incoming calls and txt’s from the number that I have ported to o2!o2 did check with their back office tech team and they said their end is 100% ok and there’s nothing more they can do and to go back to ID for more help.

13
Ryan
iD Mobile Employee
2 years ago
Rob K
Civilian
Rob KCivilian
asked in Community Archive

Calls keep going to my ID Sim card despite moving to o2

also, when I open my ID App it still shows my number at the top, this number is the one that was moved to o2 weeks ago…. 

13
Ryan
iD Mobile Employee
2 years ago
Rob K
Civilian
Rob KCivilian
asked in Community Archive

Calls keep going to my ID Sim card despite moving to o2

So I’ve had a long chat with o2, they checked their side and said all is ok and the PAC went through fine.They say it’s ID that has the issue… which I suspected they’d say, so now I’m stuck between ID and o2 with a phone number that’s not working correctly.When I requested my PAC code from ID my ID contract was changed to a Pay as You Go (I didn’t ask for this but though it could be useful to have a back up for data), maybe this is causing the issue?Would it be a good idea to completely close my account and cancel my new ID number (the one I was given once my old no had moved to o2), could that force a fix? How do I get this fixed??

13
Ryan
iD Mobile Employee
2 years ago
Rob K
Civilian
Rob KCivilian
asked in Community Archive

Calls keep going to my ID Sim card despite moving to o2

possibly but any other network is fine, only when ID/Three numbers call…. 

13
Ryan
iD Mobile Employee
2 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
posted in Community Archive

Get your free 90 minutes, 90 texts and 90MB data add-on!

Amateurs.. go with a big name like o2 or EE

16
Mohammed
iD Mobile Employee
5 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
posted in Community Archive

Get your free 90 minutes, 90 texts and 90MB data add-on!

Had trouble logging into the app (never had an issue until now) and now I have there is no sign of any 'Three Lions' add-on, why waste my time with this stuff? The extra 90mb would very handy right now but instead I have wasted 45 mins trying to get this but the end result was nothing!

16
Mohammed
iD Mobile Employee
5 years ago
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