Replies posted by pablos

4 Replies

P
Civilian
pablosCivilian
asked in Community Archive

Charged for SMS messages

Hi Mohammed, Many thanks for your ongoing advice and no need to apologise! I've been looking online and it appears that conversion from SMS to MMS is something that has plagued some Samsung handsets in the past and that it could be the case that MMS were not chargeable on other networks so i think unless there's some flaw in ID Mobile's technology, there's something that needs to be addressed here. Do MMS messages cost the network more than SMS or data? If not, perhaps they should be inclusive in the plans. I know most of us use messenger software like whatsapp these days but things like sending a group message (just two people in my case) shouldn't trigger a system into thinking it's a different type of message. What do you think about this? Thanks

9
Mohammed
iD Mobile Employee
5 years ago
P
Civilian
pablosCivilian
asked in Community Archive

Charged for SMS messages

Meant deemed MMS of course. Not sure how you edit a post here!!

9
Mohammed
iD Mobile Employee
5 years ago
P
Civilian
pablosCivilian
asked in Community Archive

Charged for SMS messages

[quote=Mohammed]That's a very odd one indeed [user=2233]pablos[/user], MMS conversion is done by the handset and not by the network so I wouldn't be able to advise any further than what you've tried already. Whilst you haven't purchased the phone from us or it was out of warranty, you would have been directed to the Carphone Warehouse store as they can get hands on with the phone just to double check any settings on the device. I'm assuming that since switching to the Handcent messenger and unticking the box you haven't had the issue? Mohammed[/quote] Appreciate your reply. I've not really been willing to send any SMS messages as it took an age to get through to live chat and for them to refund the erroneous charges and i don't fancy this happening again. I really cannot fathom why i've had zero MMS charges from all other networks yet the first two messages i send via ID Mobile have been deemed SMS. I've sent SMS to more than one person before without issue. Figgi

9
Mohammed
iD Mobile Employee
5 years ago
P
Civilian
pablosCivilian
asked in Community Archive

Charged for SMS messages

Hi Ryan, Thanks for your reply. It was a very short (5 word) text message sent to two contacts at the same time. Total number of characters (including spaces) was 22. No emojis, pictures or anything else. I'm using the textra app for my Note 4 which i've been using for years but have never had this happen with any other network (Vodafone, O2, giff gaff, Three). I contacted ID mobile via live chat (a painfully slow process) who were adamant i was sending MMS but as a 'one-off gesture' credited the £0.60 and advised me to go into carphone warehouse to get my phone checked out. Why would i need to do this? I didn't even buy it from CPW and it's out of warranty anyway. Not that i should have to but i have changed SMS app to Handcent as I couldn't see anything relating to MMS in Textra settings. Within Handcent there was an option to stop SMS conversion to MMS for group SMS to over three recipients which i unticked even though it's not relevant to the SMS i sent which incur

9
Mohammed
iD Mobile Employee
5 years ago
Terms & Conditions
Why iD Mobile?