Replies posted by Figgis

42 Replies

F
Rookie
FiggisRookie
posted in Ask a question.

I'm leaving ID Mobile to get 100 international minutes & save on landline costs

I lost the last post after posting it as a conversation and did not intend to have two similar posts. Thanks for finding and merging them. I’m happy to close this discussion now.

9
Mohammed
iD Mobile Employee
9 months ago
F
Rookie
FiggisRookie
posted in Ask a question.

I'm leaving ID Mobile to get 100 international minutes & save on landline costs

WelshPaul, I inadvertantly marked your post as a Solution. It wasn’t.I checked my records and I have been an ID Moble customer since July 2018. 5 years is a long time. ID had a call centre back then and you could phone and speak to a person. Now, you have to CHAT. Getting through AI to Chat with a person is a challenge. Then the person you are Chatting with is dealing with more than one person and it can take some time. I find it irritating.If I could afford to pay more money I probably would, but I’m on average wage which is not low enough to claim any benefits. The cost of living crisis is hitting me hard. Opening my wallet to pend more is not an option for me. Thanks for the suggestion.If ID Mobile offered some international minutes I don't think I would be leaving as I don’t like change. I would use the Community more often instead of Chat.Cheerio

9
Mohammed
iD Mobile Employee
9 months ago
F
Rookie
FiggisRookie
posted in Ask a question.

I'm leaving ID Mobile to get 100 international minutes & save on landline costs

Re. Best answer by WelshPaul.   I must have inadvertently marked it as solved.I joined ID Mobile in July 2018. They had a call centre and offered telephone customer service back then. I didn’t use it often, only when I needed an instant reply. I preferred using the Community Forum. I get very anxious using the Chat. Trying to word your question for AI to understand and waiting for replies plus trying to get to chat with a real person is irritating. Also the person is dealing with others at the same time. So, the overall length of the Chat is much longer than if you were talking to a person on the phone.I started looking for alternative deals on my landline and decided the only way I could save money was to drop the international calls. That was when someone mentioned a mobile company that offered a small number of international minutes on their mobile plan. I now have Unlimited minutes & texts plus the 100 international minutes and 15GB data for £6.95 per month. I will soon be swit

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Mohammed
iD Mobile Employee
9 months ago
F
Rookie
FiggisRookie
posted in Ask a question.

I'm leaving ID Mobile to get 100 international minutes & save on landline costs

The reception is just one niggle. Your ‘Chat’ is slow and awful and the fact you can’t speak to a customer services person on a phone contract just beggars belief. We should have a choice. 

9
Mohammed
iD Mobile Employee
9 months ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Community Archive

Emergency Alerts Test Message Not Received

I’m not a slave to my mobile and am happy with the ID Mobile service. I didn’t receive the Alert on 23 April but received one today. I guess if it was a real emergency I would be brown bread or toast by now. I also received two Alerts, one hour apart, a couple of weeks ago. My phone is an Android version 10 and is not supposed to be compatible with the Gov.uk Alerts. I’m turning off Alerts on my phone, as I think a system that relies on people having newish phones is not fit for purpose. People who may need more help or advance warning may not even have a smartphone. Government and civil servants must think everyone is using the latest iPhone. Top of the range smartphones are not on many people's shopping list, but then we have to pay for them out of our own money.Climate change, sustainability blah, blah. blah.Dump your phone after 3 years. Precious metals in phones are no longer precious?  

766139
E
Civilian
11 months ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Community Archive

UK government’s new Emergency Alerts system

I am on  id mobile and I did not receive an alert today   All iD Mobile services runs on Three's network.  iD Mobile does not have it’s own network.

1095522
Kash
iD Mobile Employee
11 months ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Community Archive

UK government’s new Emergency Alerts system

My phone is four months old on Android 11 but no alert. The alert did however come through on my work iPhone.   If you’re on the 3 Network, there may be a problem with it and the Alert - according to a few tweets Twitter.

1095522
Kash
iD Mobile Employee
11 months ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Community Archive

UK government’s new Emergency Alerts system

It this natural selection? 

1095522
Kash
iD Mobile Employee
11 months ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Community Archive

UK government’s new Emergency Alerts system

Emergency Alerts to smartphones.I understand that only 4G and 5G phones are supposed to receive the alert.AlsoiPhones running iOS 14.5 or later and Android phones and tablets running Android 11 or later will receive the alerts.My phone is 3 years 3 months old, runs on Android version10 and did not receive today’s alert. This is despite receiving two alerts a few weeks ago.In the event of a real emergency, those of us with older phones may perish. To paraphrase L'Oréal, because we are not worth it.

1095522
Kash
iD Mobile Employee
11 months ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Community Archive

UK government’s new Emergency Alerts system

If the trial of the emergency alert system is not scheduled to occur until 23 April 2023, why did I receive two alerts earlier today about two hours apart. The format was like the above example, not like a normals message. Is someone jumping the gun or playing silly beggars. This is a screenshot of one alert. 

1095522
Kash
iD Mobile Employee
11 months ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Community Archive

UK government’s new Emergency Alerts system

If the phone is turned off or the phone has run out of power, will the alert still have to be acknowledged when the phone is turned on and working again.

1095522
Kash
iD Mobile Employee
11 months ago
F
Rookie
FiggisRookie
asked in Ask a question.

Check payment details on new Upgrade plan

andewhiteI’m pleased to tell you that the upgrade now shows on my account. Thanks for your help.

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Mohammed
iD Mobile Employee
1 year ago
F
Rookie
FiggisRookie
asked in Ask a question.

Check payment details on new Upgrade plan

andewhite   “If you upgrade from a handset contract to a SIM only contract, there’s no real need for an upfront payment”I’m upgrading from one SIM plan to another SIM plan.I will check my account tomorrow evening to see if the new Sim plan is registered. Thanks for your help.

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Mohammed
iD Mobile Employee
1 year ago
F
Rookie
FiggisRookie
asked in Ask a question.

Check payment details on new Upgrade plan

andewhite  thanks for replying. Why was I asked for my card details so ID could deduct 1 penny from it. It wasn’t a check on my Direct Debit details which have been the same since I first joined ID Mobile.  

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Mohammed
iD Mobile Employee
1 year ago
F
Rookie
FiggisRookie
asked in Device & Phone Support

Wi Fi calling - why is my phone not compatible.

@andewhiteThank you for the very detailed reply. Because my Moto G7 Power is so good I may hold onto it longer. I expected the battery life to have deteriorated by now but it’s still very good. Plus I have to pare back my spending with the increase in living costs. I also want to find out more about 5G as I expect my next phone to be a 5G one. I will look into Asda and their phone packages because it’s always good to have an alternative.I like the iD plan I’m on and the fact that my unused data is rolled over to the next month. I also like that Roaming is still possible with iD Mobile. A lot to like with iD except the signal indoors. WiFi calling could solve that,

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F
Rookie
2 years ago
F
Rookie
FiggisRookie
asked in Device & Phone Support

Wi Fi calling - why is my phone not compatible.

@andewhite  thanks for your reply. I thought about moving to another provider but I don’t want to get stuck in a long contract. With iD Mobile I’m only tied to a months contract. I will have to find a location at home where the reception is good, if such a place exists. I can see 2 phone masts out my window at night so it’s ironic that my reception is so poor indoors. Perhaps they are 5G.

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F
Rookie
2 years ago
F
Rookie
FiggisRookie
asked in Device & Phone Support

Wi Fi calling - why is my phone not compatible.

The Moto G7 Power was available in the UK from March 2019 at Carphone Warehouse, EE, Vodafone, John Lewis, Tesco and other participating resellers with a starting price of £179.I bought the Sim Free phone in January 2020 and it’s the best phone I have ever owned. It has a phenomenon battery life and the only problem I’m having is the iD reception on phone calls when I’m indoors at home. Could Wi Fi calling resolve this problem.   

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F
Rookie
2 years ago
F
Rookie
FiggisRookie
asked in Device & Phone Support

Wi Fi calling - why is my phone not compatible.

I don’t want an iPhone. - they are very expensive. The only Apple device I have is a 5th Generation iPod and that is gathering dust in a drawer but has my song library on it. What does a phone have to have to be compatible with Wi Fi calling? Does iD Mobile have to sell the phone model for it to be on the compatible list. There are some very old iPhones on the list so I don’t understand some replies that say a phone is not on the list because it was an end of line phone.

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F
Rookie
2 years ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Articles and competitions.

It's Time To Spring Clean Your Phone!Blog

My trusted 25 year old Miele would suck up the rest and spit them in to the dustbin.

23387124
Luke Manton
Newbie
2 years ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Community Archive

We've Reached Over 25K iD Community Members - Competition Closed

I love the iD Mobile Community because I can get help to sort a problem without listening to:You are number 9 in the queue,You are number 8 in the queue76543the line goes dead so you start againorPost in the Community and preserve your sanity.  

6783156
Emil
iD Mobile Employee
3 years ago
F
Rookie
FiggisRookie
asked in Community Archive

No internet or phone access for days, perhaps since Plan upgrade on 31 July

New SIM card arrived this afternoon and activated soon after. Both phone calls and mobile internet is now working well. 

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Will
iD Mobile Employee
3 years ago
F
Rookie
FiggisRookie
asked in Community Archive

No internet or phone access for days, perhaps since Plan upgrade on 31 July

Thank you. I have provided the necessary information.

11
Will
iD Mobile Employee
3 years ago
F
Rookie
FiggisRookie
asked in Community Archive

No internet or phone access for days, perhaps since Plan upgrade on 31 July

Hi Figgis,   I was thinking that the new SIM card may fix the coverage issues, so thought it best to wait and see how you get on with that before escalating to Private Messages. Is that alright by you @Figgis?   Will Update:The new SIM hasn’t arrived.  My post is very reliable and it should be here by now. 

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Will
iD Mobile Employee
3 years ago
F
Rookie
FiggisRookie
asked in Community Archive

No internet or phone access for days, perhaps since Plan upgrade on 31 July

What about coverage mentioned in my previous post.

11
Will
iD Mobile Employee
3 years ago
F
Rookie
FiggisRookie
asked in Community Archive

No internet or phone access for days, perhaps since Plan upgrade on 31 July

Thank you for replying.I tried the coverage for my post code (see my profile for City & postcode) and I am in a good coverage area (dark pink).  If I check “I have a 4G Voice Calling compatible phone, show me my updated coverage map” my post code is on the edge of a pale pink area.  If you can’t access my profile I can send you a PM if you tell me where I can send it. I can see MY Private Messages but that is it,I’m using a Motorola G7 Power and have only used this SIM card in that phone since I bought it in January this year.Thank you for the APN settings. I will check them and if they are different I will change them. The new SIM  card should be here on Monday so I may wait until then before changing the settings. If the new settings don’t work I don’t think there is a cat in hell chance of me remembering the old ones.

11
Will
iD Mobile Employee
3 years ago
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