Replies posted by Pearl_c6

1397 Replies

Kelly Hastings
Civilian
Kelly HastingsCivilian
asked in Community Archive

I can't cancel my contract

Hi @Kelly Hastings  Welcome to iD Community. So sorry to hear you want to leave us at iD Mobile. Please click on how to cancel , it has everything you need to cancel your account Please keep your Direct Debit open, the reason you should is - After your 30 days’ notice period ends, your plan will close, and we’ll issue your final bill. This bill will need to be paid by Direct Debit within 14 days. This is for your line rental, any out-of-plan usage up to the point of cancellation, and an early cancellation fee if it applies. If your Direct Debit fails (and it’ll obviously fail if you’ve cancelled it), your future credit rating might be affected – so please keep your Direct Debit open!  Hope this helps. Thanks, Pearl

5
Ryan
iD Mobile Employee
3 years ago
Raymond
Newbie
RaymondNewbie
asked in Community Archive

My contract ends soon

Hi @Raymond  Welcome to the iD Community. Please contact our Live Chat team who are able to look into your account  for you They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. Once you land on this page, scroll down to see the Live Chat section.  The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient. Once the agent is available the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically. Let us know how you get on. Thanks, Pearl

1
P
iD Mobile Employee
3 years ago
D
Civilian
De lucaCivilian
asked in Community Archive

direct debit date

Hi @De luca  Welcome to the iD Community. Please contact our Live Chat team who are able to look into this for you. They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. Once you land on this page, scroll down to see the Live Chat section.  The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient. Once the agent is available the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically. Let us know how you get on. Thanks, Pearl

1
P
iD Mobile Employee
3 years ago
A
Civilian
AimeelouspCivilian
asked in Community Archive

upgrading from a 1 month contract.

Hi @Aimeelousp  If your already an iD customer then everything will be handled automatically so that you’re simply  upgrading to a Pay Monthly contract and paying for the new Pay Monthly contract. This will all be done on your existing SIM. You may receive a new SIM with your new phone, but it’s just in case your current one doesn’t fit, you don’t need to use it, as your old one should work just fine. Let us know how you get on. Thanks,  Pearl   

2
P
iD Mobile Employee
3 years ago
David trek
Civilian
David trekCivilian
asked in Community Archive

cancelling account

Hi @David trek  Welcome to iD Community. We are so sorry to hear about your loss. We just need to obtain a few details in order to close the account. Please email a copy of the death certificate along with the mobile number  to documents@idmobile.co.uk. Thanks,

1
P
iD Mobile Employee
3 years ago
N
Civilian
Nawaz_wassssCivilian
posted in Community Archive

Order update

Hi @Nawaz_wassss  Welcome to the iD Community. So sorry about the trouble you’ve had .  Please contact our Live Chat team who are able to look into the issue for you. They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. Once you land on this page, scroll down to see the Live Chat section.  The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient. Once the agent is available the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically. Let us know how you get on. Thanks, Pearl

1
P
iD Mobile Employee
3 years ago
T
Civilian
Tee2730Civilian
posted in Community Archive

end my contract but still keep my numbee

Hi @Tee2730  Welcome to iD Community. So sorry to hear you want to leave us at iD Mobile. Please click on how to cancel , it has everything you need to cancel your account Please keep your Direct Debit open, the reason you should is - After your 30 days’ notice period ends, your plan will close, and we’ll issue your final bill. This bill will need to be paid by Direct Debit within 14 days. This is for your line rental, any out-of-plan usage up to the point of cancellation, and an early cancellation fee if it applies. If your Direct Debit fails (and it’ll obviously fail if you’ve cancelled it), your future credit rating might be affected – so please keep your Direct Debit open!  Hope this helps. Thanks, Pearl

1
P
iD Mobile Employee
3 years ago
V
Civilian
VinCivilian
asked in Community Archive

Hi, I would like to cancel my contract as my contract expires

Hi @Vin  Welcome to iD Community. So sorry to hear you want to leave us at iD Mobile. Please click on how to cancel , it has everything you need to cancel your account Please keep your Direct Debit open, the reason you should is - After your 30 days’ notice period ends, your plan will close, and we’ll issue your final bill. This bill will need to be paid by Direct Debit within 14 days. This is for your line rental, any out-of-plan usage up to the point of cancellation, and an early cancellation fee if it applies. If your Direct Debit fails (and it’ll obviously fail if you’ve cancelled it), your future credit rating might be affected – so please keep your Direct Debit open!  Hope this helps. Thanks, Pearl

1
P
iD Mobile Employee
3 years ago
GSXR_Brian
Rookie
GSXR_BrianRookie
asked in Community Archive

WHERE IS THE LIVE CHAT

Hi @GSXR_Brian  Welcome to the iD Community. So sorry you’ve been having difficulty getting in touch with us.  Try clicking on the link for the Live Chat team who are able to look into your account  for you They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. Once you land on this page, scroll down to see the Live Chat section.  The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient. Once the agent is available the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically. Let us know if you’re still unable and we can see what we can do. Thanks, Pearl ​

2
GSXR_Brian
Rookie
3 years ago
A
Civilian
amiteshm31Civilian
asked in Community Archive

Account cancellation

Hi @amiteshm31  Welcome to the iD Community. So sorry for the troubles you’ve had to face. Please contact our Live Chat team who are able to look into this issue for you and also log a complaint . They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. Once you land on this page, scroll down to see the Live Chat section.  The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient. Once the agent is available the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically. Let us know how you get on. Thanks, Pearl ​

4
Rory
Newbie
3 years ago
Tripepies
Civilian
TripepiesCivilian
asked in Community Archive

lost sim

Hi @Zabiullah786  Welcome to the iD Community. Please contact our Live Chat team who are able to send you a replacement SIM. They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. Once you land on this page, scroll down to see the Live Chat section.  The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient. Once the agent is available the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically. Let us know how you get on. Thanks, Pearl ​

4
P
iD Mobile Employee
3 years ago
Bashii
Civilian
BashiiCivilian
asked in Community Archive

Cancelled contract, SiM still working!

Hi @Bashii  Welcome to the iD Community. I’ll get someone to pick this up for you and they’ll contact you via PM shortly. Pearl

2
Kevin
Newbie
3 years ago
Kirsty_cooper
Civilian
Kirsty_cooperCivilian
asked in Community Archive

My number has not transferred yet

Hi @Kirsty_cooper  Welcome to the iD Community. Please contact our Live Chat team , so they can look into your account. They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. Once you land on this page, scroll down to see the Live Chat section.  The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient. Once the agent is available the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically. Let us know how you get on. Thanks, Pearl

2
terrywebbs
Newbie
3 years ago
E
Civilian
ermCivilian
asked in Community Archive

Old deactivated email address still registered to Account but get notifications to current email

Hi @erm  Welcome to the iD Community. Please contact our Live Chat team , so they can look into this for you. They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. Once you land on this page, scroll down to see the Live Chat section.  The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient. Once the agent is available the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically. Let us know how you get on. Thanks, Pearl

2
terrywebbs
Newbie
3 years ago
L
Civilian
LeannesimpCivilian
asked in Community Archive

cancel sim card

Hi @Leannesimp  Welcome to the iD Community. Please contact our Live Chat team so they can look into the account for you. They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. Once you land on this page, scroll down to see the Live Chat section.  The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient. Once the agent is available the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically. Let us know how you get on. Thanks, Pearl

3
Mohammed
iD Mobile Employee
3 years ago
Jimmy4e678
Newbie
Jimmy4e678Newbie
asked in Community Archive

PAC CODE not being accepted by new prividor

Hi @Jimmy4e678  Welcome to the iD Community. The live chat team are normally open between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. Please contact our Live Chat team so they are able to look into the account for you.  Once you land on this page, scroll down to see the Live Chat section.  The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient. Once the agent is available the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically. Let us know how you get on. Thanks, Pearl  

2
Kevin
Newbie
3 years ago
ukmercenary
Civilian
ukmercenaryCivilian
asked in Community Archive

PAC Code

Hi @MandyC123  Welcome to iD Community. So sorry to hear you want to leave us at iD Mobile. Please click on how to cancel , it has everything you need to cancel your account Please keep your Direct Debit open, the reason you should is - After your 30 days’ notice period ends, your plan will close, and we’ll issue your final bill. This bill will need to be paid by Direct Debit within 14 days. This is for your line rental, any out-of-plan usage up to the point of cancellation, and an early cancellation fee if it applies. If your Direct Debit fails (and it’ll obviously fail if you’ve cancelled it), your future credit rating might be affected – so please keep your Direct Debit open!  Hope this helps. Thanks, Pearl

9
Mohammed
iD Mobile Employee
3 years ago
Giuseppe Doria
Civilian
Giuseppe DoriaCivilian
asked in Community Archive

received bill despite cancellations and return

Hi @Giuseppe Doria  Welcome to the iD Community. Please contact our Live Chat team who are able to look into this issue for you. They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. Once you land on this page, scroll down to see the Live Chat section.  The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient. Once the agent is available the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically. Let us know how you get on. Thanks, Pearl ​

1
P
iD Mobile Employee
3 years ago
N
Civilian
NeedInfoPlzCivilian
asked in Community Archive

Changed my plan to 50GB, app is showing 30GB

Hi @NeedInfoPlz  Welcome to the iD Community. Please contact our Live Chat team who can look into this for you. They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. Once you land on this page, scroll down to see the Live Chat section.  The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient. Once the agent is available the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically. Let us know how you get on. Thanks, Pearl ​

1
P
iD Mobile Employee
3 years ago
N
Civilian
nilknarf_rekrabCivilian
asked in Community Archive

Porting my number isnt working

Hi @nilknarf_rekrab  Welcome to the iD Community. Please contact our Live Chat team who are able to look into your PAC for you. They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. Once you land on this page, scroll down to see the Live Chat section.  The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient. Once the agent is available the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically. Let us know how you get on. Thanks, Pearl ​

1
P
iD Mobile Employee
3 years ago
H
Civilian
howard333Civilian
asked in Community Archive

Change the name on my account

Hi @howard333  Welcome to the iD Community. I’m sorry to see this post was not responded to. Has this issued been resolved or you still need someone to look into this? Thanks, Pearl

3
Will
iD Mobile Employee
3 years ago
OneBoxerBoiii
Civilian
OneBoxerBoiiiCivilian
asked in Community Archive

services still restricted

Hi @OneBoxerBoiii  Welcome to the iD Community. I’m sorry to see this post was not responded to. Has this issued been resolved or you still need someone to look into this? Thanks, Pearl

1
P
iD Mobile Employee
3 years ago
lilwill
Civilian
lilwillCivilian
asked in Community Archive

Pay Final Demand

Hi @lilwill  Welcome to the iD Community. Please contact our Live Chat team who are able to look into your account  for you. They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. Once you land on this page, scroll down to see the Live Chat section.  The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient. Once the agent is available the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically. Let us know how you get on. Thanks, Pearl

3
Ryan
iD Mobile Employee
3 years ago
Adebolaabudu
Civilian
AdebolaabuduCivilian
posted in Community Archive

being overcharged

Hi @Adebolaabudu  Welcome to the iD Community. Sorry to hear about your unexpected bill. Please contact our Live Chat team who are able to look into your account  for you. They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday. Once you land on this page, scroll down to see the Live Chat section.  The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient. Once the agent is available the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically. Let us know how you get on. Thanks, Pearl

3
Kevin
Newbie
3 years ago
KennethWard
Civilian
KennethWardCivilian
asked in Community Archive

I've got a new phone and the SIM card doesn't fit, how do I get a replacement?

Hi @KennethWard  Welcome to iD Community. Can you advise us what phone you’re using? We send out Multi-SIM’s to all our customers, a Multi- SIM is pre-cut so that you can easily break it down to be as big or as small as you’d need it to be. Hope this helps,  Thanks,  Pearl

1
P
iD Mobile Employee
3 years ago
Terms & Conditions
Why iD Mobile?