Replies posted by michaellane

6 Replies

M
Newbie
michaellaneNewbie
asked in Community Archive

Logging in to account

Hello Mohammed   I thought it was a helpdesk under ID’s control rather than being a public forum.  Thanks for removing my password details which I wouldn’t have entered had I known about the public aspect.   Regards Michael 

10
M
Newbie
3 years ago
M
Newbie
michaellaneNewbie
asked in Community Archive

Logging in to account

Things get stranger.  When I tried to access the private message from Mohammed it said I was not authorised to access the message.  However, when I click the login button and enter the username of michaellane and the password of REMOVED and then click the button to progress I gain entry and see Mohammed’s message.  So it does recognise a username for me.???????

10
M
Newbie
3 years ago
M
Newbie
michaellaneNewbie
asked in Community Archive

Logging in to account

Hi Mohammed   Have tried both options without success.  When logging in to ID mobile I get a response that either the username or password are incorrect.  I know the details are correct as I used them to reset the password through Google earlier this year.  When I use the forgotten username option I get a response that the name entered isn’t recognised but I know it exists.  Have retried accessing through Google and the same situation with an inactive Login button is still there. Can you please try and get Google to work rather than trying other browsers as it has worked before and the other browsers appear to introduce other problems.

10
M
Newbie
3 years ago
M
Newbie
michaellaneNewbie
asked in Community Archive

Logging in to account

Hi Pearl_c6   No.  The login button does still not activate.  I enter my username and password but then the quoted point is reached.  I have single and double left clicked and right clicked the mouse but all have no success.

10
M
Newbie
3 years ago
M
Newbie
michaellaneNewbie
asked in Community Archive

Logging in to account

I am having issues with the website.  I do not have a smartphone to be able to use the app as my phone is a Doro 6520 flip phone

10
M
Newbie
3 years ago
D
Newbie
debegeNewbie
asked in Your iD Mobile Account & App

Account log in issues

I cannot create a new password as the e-mail that comes to my e-mail address from the Forgotten Password submission does not contain fields / screen for creating a new password.   Please ring me on 07443-594188   Michael Lane

19
Tom
iD Mobile Employee
4 months ago
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