Replies posted by Tiger01

1 Replies

BETHHMARRIOTT2
BETHHMARRIOTT2
asked in Community Archive

Details incorrect when registering for the account?

Hello @BETHHMARRIOTT2, Sorry to hear you're having issues when registering your iD Account. A common misconception when registering we find is that people who are looking to keep an old number, they will try to register with their old number instead of the ID Mobile number that has come with the new ID Mobile SIM. When you're entering your details, are you entering the number we have given you. Once you're inside and registered, you will then have the option to submit your PAC to be able to bring your old number across to us. Once a number change is complete, your ID Mobile number will automatically update on our side. The account holder's last name and date of birth will be the ones to enter also. If all of those are correct and still not working then it's possible that you've entered the information correctly when registering. This may be a single letter or digit entered incorrectly so it's recorded differently on our systems. Try the above and let us know and if you're still having

14
Rory
Newbie
3 years ago
Terms & Conditions
Why iD Mobile?