Replies posted by Apt147

6 Replies

A
Newbie
Apt147Newbie
asked in Roaming & International

No data when abroad

Unable to say as I had been in contact with ID throughout the summer and was unable to get any satisfaction was even advised in a car phone warehouse store to change my supplier which I have but have retained my wife’s phone with ID and suddenly found out that it was operating ok and has been ever since the trouble was that it was not possible to enter the APN settings into the phone but can only assume that at some point they corrected the problem with the network that they operate through.

26
Rory
Newbie
1 year ago
A
Newbie
Apt147Newbie
asked in Roaming & International

No data when abroad

Having changed supplier to the 3network all is now ok but having still got a contract with ID on my wife’s phone have recently descoved that the problem seems to have been resolved and all is now ok

26
Rory
Newbie
1 year ago
A
Newbie
Apt147Newbie
asked in Roaming & International

No data when abroad

I purchased this phone from Apple and joined ID from the start so no left over Profiles, have been to the Carphone Warehouse to try and resolve the issue they did the reset of the network settings after long talk with I D representatives all to no avail and have read many other comments on this site from other users who are getting the same issue stating that you are not subscribed to a data service when using it abroad and have been in contact time and again with ID but with no success I personally was advised by an employee of the Carphone Warehouse to change my supplier is this really the only solution, Apple who I think you will agree understand the workings of their equipment state That THE CARRIER HAS TO ALLOW IT and that is where the problem lies and nobody it appears at ID is sorting the problem out just passing from one to another and all the customers who have got contracts are paying for a service that’s not being provided and ultimately will change supplier if ID don’t bot

26
Rory
Newbie
1 year ago
A
Newbie
Apt147Newbie
asked in Roaming & International

No data when abroad

Have just done what you suggested but it makes no difference I’m afraid, on the Apple support page it states that you can only input the APN settings if your carrier allows it and as I’m sure your aware there are many comments on this community page from I D users expering the same issue so surely it’s an ID problem and my sister in law is using the 3network in Spain and only yesterday we asked her to connect to the internet not using WiFi and she did with out a problem.

26
Rory
Newbie
1 year ago
A
Newbie
Apt147Newbie
asked in Roaming & International

No data when abroad

I have a I phone 7 plus and and Profiles is not an available option as you suggest if there is any other method of finding Profiles advice would be very welcome, and have reset the network settings on the advice of the Car Phone Warehouse prior to being advised to change my supplier as it would be simpler.

26
Rory
Newbie
1 year ago
A
Newbie
Apt147Newbie
asked in Roaming & International

No data when abroad

Spain /Tenerife have been advised by ID to manually pick Movistar but makes no difference. Today I have replaced my I D sim with the one out of my daughters phone which is with o2 and all the options required to be able to set the phone to use data becomes available ie the ability to insert the APN settings so it proves that it’s the carrier that has to allow these settings which is what Apple say on their support page but so far nobody at ID will take it on board just keep saying the phone is all set up to get data when abroad but the problem is the carrier is not allowing it. I would be very pleased if you could sort this problem as I’m at my wits end.

26
Rory
Newbie
1 year ago
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