Replies posted by TallestTim

3 Replies

T
Civilian
TallestTimCivilian
asked in Community Archive

Interference [Piano/Electronic Noise] on Calls

So it’s only really cropping up on longer calls, and so far it’s happened on 3G, 4G and Wi-Fi Calling? Did you manage to try a new handset yet? Let us know how you get on with the new SIM.   Thank you, Rory   Hi Rory.  Yep,  longer calls definately seem to be a factor. 3G &  4G, my phone doesn’t support wi-fi calling. Got a 3 hour call tomorrow, will let you know how it goes with the new sim. Yours

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T
Civilian
3 years ago
T
Civilian
TallestTimCivilian
asked in Community Archive

Interference [Piano/Electronic Noise] on Calls

@TallestTim Hmm, so it seems to crop up when there’s multiple participants on a call? It doesn’t tend to happen if it’s just a normal 1-on-1 call? I’d recommend logging a tech ticket with the Live Chat team so they can have a look into what might be causing it.   Thank you, Rory   Until last week i’d only had it reported on conference calls - however, on a call on Friday night had it after 43 minutes with a friend on a landline (using 3g at my end) , hung up, and immediately called them again and it wasn’t there. New Sim card turned up this morning, so will give that a go.

6
T
Civilian
3 years ago
T
Civilian
TallestTimCivilian
asked in Community Archive

Interference [Piano/Electronic Noise] on Calls

Hi @TallestTim, I’ve been with the company for over a year now and this is certainly the first time I’ve heard of anything like this. It sounds like the synopsis for a short horror movie! Must be quite frustrating for you, so we do apologise. Let us know how you get on with 3G/an alternate device. If it’s still playing up, I’d recommend jumping on the Live Chat again and asking them to raise a technical ticket. Does it happen when using Wi-Fi Calling, too? How long have you been with us?   Thank you, Rory Hi Rory. Thanks for responding.  I’ve been with you about a year now, using the same device, and not aware of suffering this problem previously - but then as i can't hear it, perhaps I wouldn’t be! It seems to get worse the longer i’m on the call for - it can be fine for up to about 40-60 minutes , but then starts up.  I’ve not suffered it while on 3G during a couple of ~60 min teleconfernce calls, but i’ve not had a skype teleconference which seems to be the most sensi

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T
Civilian
3 years ago
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