Replies posted by Rene Obuka

3 Replies

Rene Obuka
Civilian
Rene ObukaCivilian
asked in Community Archive

cancel my plan

The matter has not being resolved. I have not used the SIM card in at least 5 months because it does not work. It stopped working since March 2020. 

5
Mohammed
iD Mobile Employee
3 years ago
Rene Obuka
Civilian
Rene ObukaCivilian
asked in Community Archive

cancel my plan

Thanks for your brief response. In my write up I had continue to pay for service I did not receive. The nature of this is complex because you have to explain to me what I should have done differently, if I was unable to make or receive call. I have obviously switch network providers and they were and still on the go if I have issues considering my sim. As said in my letter to ID mobile, I paid for months I did not receive service -  It took 7 days to respond to my quarrel to me unfortunately this is not an adequate means of communication. I don’t know about a contract with ID mobile because I simple stopped paying for services I stopped receiving since April 2020.  thanks  Rene Client ref- REMOVEDREMOVED

5
Mohammed
iD Mobile Employee
3 years ago
Rene Obuka
Civilian
Rene ObukaCivilian
asked in Community Archive

phone and sim contract

I have had my id mobile contract for about 24 months. My mobile phone have bejng badly damaged for a few months at least and there is a line in the middle causing my no to really use the phone. The sim isn't good enough cause I can't make calls or send text and the Internet isn't great. I'm considering leaving id mobile if I can't get a replacement phone. Id like to know what I need to do. Thanks 

2
Ryan
iD Mobile Employee
3 years ago
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Why iD Mobile?