Replies posted by rvdpker

7 Replies

R
Civilian
rvdpkerCivilian
asked in Community Archive

Your coverage checker is not correct

Indoors is usually fine as I am connected to the house wifi and I can take calls when the wifi calling is working. However going outside and leaving my wifi range is when the issue occurs. Along with limited text and other services that require coverage.I’ve been with you for over two years now and the problem began at the beginning of October. The past few days I’ve been away from my wifi the problem seems to have been fixed but at the time it did seem like the problem was going to stick around for good. Hence me writing to you guys.

5
Ryan
iD Mobile Employee
3 years ago
R
Civilian
rvdpkerCivilian
asked in Community Archive

Your coverage checker is not correct

Thank you for your response Ryan. The postcode is LS25 4AD

5
Ryan
iD Mobile Employee
3 years ago
R
Civilian
rvdpkerCivilian
asked in Community Archive

Upgrading contract more expensive then new contract?

Okay, thanks for letting me know how you treat loyal customers.

17
andewhite
Legend
8 months ago
R
Civilian
rvdpkerCivilian
asked in Community Archive

Upgrading contract more expensive then new contract?

Hi Will.I can see that but that is not the only reason it’s cheaper. The thing I’m complaining about is this:Why do I have to pay an upfront cost and then £10 extra a month by staying with you and upgradinng my contract?

17
andewhite
Legend
8 months ago
R
Civilian
rvdpkerCivilian
asked in Community Archive

Upgrading contract more expensive then new contract?

Sure.vs 

17
andewhite
Legend
8 months ago
R
Civilian
rvdpkerCivilian
asked in Community Archive

Upgrading contract more expensive then new contract?

Thank you for replying.  The phones are exactly the same, the only difference being the (upgrade) in the title. Along with the different pricing of course.I understand what you’re saying but it makes no sense to charge your existing customers more when there is no credit check needed. A few other phones are also cheaper for new customers comparing it to upgrading. It’s almost like you’re trying to get rid of your existing customers, for whatever reason that may be.These plans are for new customers:These plans are to upgrade: 

17
andewhite
Legend
8 months ago
R
Civilian
rvdpkerCivilian
asked in Community Archive

Upgrading contract more expensive then new contract?

Hey Kevin, thanks for getting back to me.For upgrade it is:£30.99 per month (24 months plan)£9.99 upfront cost I only mentioned the 50gb and 500mb plans since it was the “recommended” plans on each page.The phone is the ‘Huawei P30 Lite New’.

17
andewhite
Legend
8 months ago
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