Replies posted by Eric Ford

3 Replies

E
Newbie
Eric FordNewbie
asked in Your iD Mobile Account & App

Help needed with Registering and paying bill

See previous message - this live chat isn’t working to help me in my situationm. I am very disappointed and frustrated.  I posted a message 3 days ago and have not received a response.  I need to pay this month’s bill by 31 August.  This issue is urgent and I am extremely disappointed at the service ID Mobile is providing (or not) to someone who wants to pay their bill.  URGENT!!! 

15
Lauren
iD Mobile Employee
1 year ago
E
Newbie
Eric FordNewbie
asked in Your iD Mobile Account & App

Help needed with Registering and paying bill

My father, Eric Ford, has lost his memory and the direct debit from his account has been cancelled.  It is important that I have a UK tel number to deal with his finances, hence I will be paying the bill - I live in Austria and am his daughter - Sharon Jandl is my name.  I need to know ID mobile’s banking details in order to pay the monthly bills and how much it is - I have a UK bank account.  I am covering a number of my father’s bills as he is unable to manage his finances, and I am unable to travel to UK due to the pandemic.  Help please - I just need to pay the bill. 

15
Lauren
iD Mobile Employee
1 year ago
E
Newbie
Eric FordNewbie
asked in Your iD Mobile Account & App

Help needed with Registering and paying bill

The problem isn’t solved, I still cannot login. The tel number is correct, my father’s last name and date of birth are correct but I keep having the same message pop up.  The issue is that my father Eric Ford signed the customer details and the direct debit from his account, he lives in UK, but I have the SIM card in my phone (I’m in Austria) as he is now frail and has lost his memory.  I only use the SIM card for text messages.  I have been informed by ID Mobile that the direct debit has been cancelled - so I must pay for this myself. Your help would be appreciated - I’d have preferred to talk to someone on the phone but that’s not possible. Thanks. 

15
Lauren
iD Mobile Employee
1 year ago
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