Replies posted by Sikandar

11 Replies

Sikandar
Newbie
SikandarNewbie
asked in Delivery & Returns

How do I log a complaint? - Chasing a refund on a return

Yes I been a week I spoke someone on ID they told me we will get your refund but still not even a single penny I get 

37
Mohammed
iD Mobile Employee
9 months ago
Sikandar
Newbie
SikandarNewbie
asked in Delivery & Returns

How do I log a complaint? - Chasing a refund on a return

Hi Mohammad I’ve order online .. 

37
Mohammed
iD Mobile Employee
9 months ago
Sikandar
Newbie
SikandarNewbie
asked in Delivery & Returns

How do I log a complaint? - Chasing a refund on a return

Online 

37
Mohammed
iD Mobile Employee
9 months ago
Sikandar
Newbie
SikandarNewbie
asked in Delivery & Returns

How do I log a complaint? - Chasing a refund on a return

I didn’t get anything from ID and carphone ware… and I am sure this was the first n last time .. I’ve raised a complaint about faulty phone and refund but still every time same thing .. 3 hours to discuss my problem ..

37
Mohammed
iD Mobile Employee
9 months ago
Sikandar
Newbie
SikandarNewbie
asked in Delivery & Returns

How do I log a complaint? - Chasing a refund on a return

Yes done it twice I got screen shots about agents conversation ..’last week they told me they got the phone and your account is close now .. yesterday one lady she told me your account is still active and we send email they will answer in 5 working days now .. i don’t know she said warehouse department didn’t update that’s why it’s late now I’ve cancel my direct debit she told me to cancel it I don’t want they charge me extra for next month   

37
Mohammed
iD Mobile Employee
9 months ago
Sikandar
Newbie
SikandarNewbie
asked in Delivery & Returns

How do I log a complaint? - Chasing a refund on a return

I am waiting for couple of days they told me we will send you email in 2 working days no email no message ..

37
Mohammed
iD Mobile Employee
9 months ago
Sikandar
Newbie
SikandarNewbie
asked in Delivery & Returns

How do I log a complaint? - Chasing a refund on a return

I should get my refund .. phone been returned

37
Mohammed
iD Mobile Employee
9 months ago
Sikandar
Newbie
SikandarNewbie
asked in Delivery & Returns

How do I log a complaint? - Chasing a refund on a return

From ID mobile online … phone has some ON/OFF issue and heat up that’s why I’ve return it 

37
Mohammed
iD Mobile Employee
9 months ago
Sikandar
Newbie
SikandarNewbie
asked in Delivery & Returns

How do I log a complaint? - Chasing a refund on a return

Yes I want my full refund and finish the contract thank you so much..  

37
Mohammed
iD Mobile Employee
9 months ago
Sikandar
Newbie
SikandarNewbie
asked in Delivery & Returns

How do I log a complaint? - Chasing a refund on a return

It was online paid £40 upfront and after few days they have charge me 32.99 .. it’s not only about the phone it’s about poor customer services .. my phone was faulty ID customer services ask to me take it to carphonewarehouse when i bring it there they told me sorry we can’t do anything take it to ID mobile.. now when I return the phone to ID mobile they advise me car… will help you to get refund and they toldme ID mobile will get your refund .. what i amsuppose to do now 2 companies dealing together and they don’t know how to deal the customer .. 

37
Mohammed
iD Mobile Employee
9 months ago
Sikandar
Newbie
SikandarNewbie
asked in Delivery & Returns

How do I log a complaint? - Chasing a refund on a return

Seriously first time experience with ID mobile totally trash company

37
Mohammed
iD Mobile Employee
9 months ago
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