Replies posted by Snoopily

2 Replies

S
Civilian
SnoopilyCivilian
asked in Community Archive

SIM card never arrived, live chat never works, how can I get in touch??

Dear EmilAre you seriously suggesting that your customers should stare at their screens and wait for the “live chat” function to appear when one of your agents become free? Any half serious live chat function would come with a queueing system. ID Mobile clearly does not think that basic customer service is an essential part of their product offer, and I don’t think any customer should trust a mobile operator which cannot provide basic customer service. I will proceed to cancel my order, even before the SIM card arrives. I bet you’re not going to make that easy either.

5
Rory
Newbie
3 years ago
S
Civilian
SnoopilyCivilian
asked in Community Archive

SIM card never arrived, live chat never works, how can I get in touch??

Dear EmilI’m puzzled to read that you are “always here to hep via our ‘Live Chat’” - I’ve just been on your website and your live chat is not available. Trying to address customer service enquiries via a public forum is not my idea of serious customer service. 

5
Rory
Newbie
3 years ago
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