Replies posted by paulwilman

8 Replies

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Civilian
paulwilmanCivilian
posted in Community Archive

Iphone XS on ID

All, My fault was finally fixed on Wednesday when the new SIM eventually arrived by DPD courier. Activated it and was working in minutes. Got right help from a senior manager, and Phil here. Also got a credit onto my account as compensation. Been all working now for 2 days. Paul

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Civilian
5 years ago
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paulwilmanCivilian
posted in Community Archive

Iphone XS on ID

Phil, can an you please check for me that a SIM has been sent out. I have an email from ID stating it was sent out on 24th September, but after 2 post deliveries it has still not turned up. Was promised a call back from one of your managers by 14:00, but typically they have not called back. this is just getting worse. paul

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Civilian
5 years ago
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paulwilmanCivilian
posted in Community Archive

Iphone XS on ID

George, i cant believe they are still selling phones when there is a known issue. Seems very in ethical. You will unfortunately need to talk to them. I spent an hour on phone today and have escalated to a senior manager. You need a new SIM which unfortunately may or may not resolve your issue. My SIM replacement has still not turned up, and even when it does ID can’t promise it will resolve things. If if I was you I would probably cancel contract which is where I am heading. paul

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Civilian
5 years ago
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paulwilmanCivilian
posted in Community Archive

Iphone XS on ID

Phil, My SIM card that was promised to me yesterday has also not arrived yet. It didn't arrive in yesterdays post and it hasn't arrived in todays post. How long does it take to send me a SIM card? I have also been making daily contact since 21st September, and like Chris still cant use my new phone. I am also getting mixed messages from your customer service people with emails telling me the SIM is the solution and other agents telling me you are still working on the solution. How can it be taking so long to resolve the problem...I am furious! Paul

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Civilian
5 years ago
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paulwilmanCivilian
posted in Community Archive

Iphone XS on ID

Now spent another 30 mins online with ID. Now been told: [list] [*]it could take 2-3 days to get the SIM not the 1 day the ID email told me [*]ID are still exploring the fault so new SIM can say that new SIM's we are getting will resolve the problem [/list] I asked for a refund on my account as I havent been able to use my phone since it arrived on Friday. Apparently they cant do this, can only offer currys or carphone vouchers I have raised an official complaint aswell so will see where that gets me. getting close to leaving ID as this is my first experience with them and its been very poor. Paul

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5 years ago
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paulwilmanCivilian
posted in Community Archive

Iphone XS on ID

Well I was told that my new SIM would arrive today, and guess what....nothing arrived. Getting rediculous and very close to cancelling and moving to a competent network provider. Will be shortly putting in a complaint. Will be 6 days tomorrow with out being able to use new phone. Not acceptable.

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Civilian
5 years ago
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paulwilmanCivilian
posted in Community Archive

Iphone XS on ID

Mine will be my third SIM too. Fingers crossed it works as others haven't. Spent about 3 hours on phone to Apple Care on Friday night, and ended up sending first phone back to Car Phone Warehouse. New phone arrived today but still not working.

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Civilian
5 years ago
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Civilian
paulwilmanCivilian
posted in Community Archive

Iphone XS on ID

I got the same email too. Mine said I should receive a new SIM tomorrow. They also said I will get a £20 Curry’s voucher. Don’t want a voucher to spend in one of their shops. Want to be compensated for not being able to use my phone for 5 days (money of next bill) and also something to recognise the 10 hours I have spent on phone and in shops trying to resolve! If new SIM doesn’t work tomorrow ....

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5 years ago
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