Replies posted by Cambridge Chris

5 Replies

M
Civilian
Mohammed MiahCivilian
asked in Community Archive

Id Mobile app not working?

Thanks for the quick reply. I should have said that I’ve just updated a sim only deal so no new phone. Having placed the order, I logged on successfully a couple of times only to find that my allowances had not been upgraded. Then the new sim arrived yesterday since when I’ve not been able to log on to activate the sim which the instructions say I have to do. In fact the new sim won’t detect the network. I’m back using the old sim but I can’t check if the new allowances have been applied.

10
andewhite
Legend
2 years ago
M
Civilian
Mohammed MiahCivilian
asked in Community Archive

Id Mobile app not working?

I have upgraded my idmobile account and received a new SIM card. Unfortunately I can’t log on to activate the new sim. It seems to log on then I get kicked out. I have tried the app and Chrome and Safari. Please help.  Thanks

10
andewhite
Legend
2 years ago
C
Civilian
Cambridge ChrisCivilian
asked in Community Archive

Wifi Calling Not Working

Thanks for the info on network issues. I have tried your suggestions but so far still no WiFi Calling. Best regards Chris 

30
Mohammed
iD Mobile Employee
3 years ago
S
Civilian
spennersCivilian
asked in Community Archive

Wifi Calling No Service

Thank you for your reply Jade. I tried all the suggestions to no avail. However last night WiFi calling suddenly started working. Puzzling but satisfying. Maybe as a previous post suggested it was a matter of waiting a while. Chris

26
A
5 years ago
S
Civilian
spennersCivilian
asked in Community Archive

Wifi Calling No Service

I am new to iD and joined because wifi calling is supposed to be available and we live in an area of poor coverage. Sadly I can't get it to work. My wife has a BT contract on an identical phone (iPhone 5s on iOS 11.4) and wifi calling works perfectly for her. Instead of getting 'No Service' showing on the top of the display she gets 'BT wifi calling'. Unfortunately I just get 'No Service' and calls just fail. I have even tried putting my iD sim in my wife's phone but it still didn't work. Incidentally wifi coverage is excellent throughout the house and is about 70mbps. I spent a long time on a web chat with iD customer services but didn't find a solution. I'm not convinced the agent fully understood the concept of wifi calling as at one point she said I needed a 3G or 4G signal for it to work. Quite the opposite. In the end the agent said she would send a replacement sim card but I am not sure how that will solve the problem, Does anyone have any ideas please?

26
A
5 years ago
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