Replies posted by Kenneth

8 Replies

K
Civilian
KennethCivilian
asked in Community Archive

Cancelling my contract

That has answered my question and I used the information you gave to talk to a REAL agent not a ChatBot. He resolved my problem very quickly. Thanks.

3
Will
iD Mobile Employee
2 years ago
K
Civilian
KennethCivilian
asked in Community Archive

calls cutting off

What do you mean by a coverage issue? One number which gets cut off is a number I am ringing in the same city as me (Preston, Lancashire). Surely ID mobile covers Preston?I don’t know if all the numbers which cut off have the same network, I would have to check. If that was the case, what could be done?Ken

3
Mohammed
iD Mobile Employee
2 years ago
K
Civilian
KennethCivilian
asked in Community Archive

Upgrade sim card

Cheers Mohammed. It worked!Ken

2
K
Civilian
3 years ago
K
Civilian
KennethCivilian
asked in Community Archive

Phone cuts off after a while talking

I do not receive messages or automated voice. It just cuts off. I don’t know if it happens outdoors since I don’t talk for that long there. It happens indoors when I am talking to a friend on speaker phone for some time. Wifi calling is turned on. Still happening and it is annoying! 

3
Rory
Newbie
3 years ago
K
Civilian
KennethCivilian
asked in Community Archive

Green texts problem

I will try then let you know...

9
Will
iD Mobile Employee
3 years ago
K
Civilian
KennethCivilian
asked in Community Archive

Green texts problem

OK. Further to that, a person who normally has no trouble texting me said that his text to me this morning didn’t send. The plot thickens… 

9
Will
iD Mobile Employee
3 years ago
K
Civilian
KennethCivilian
asked in Community Archive

Green texts problem

Thanks Ryan. I have done all that and found that it wasn’t my number under My Number. I assume it was the number of the person from whom I bought the phone a couple of years ago on eBay! I haven’t tried any texts yet but will let you know.Just something else. It didn’t send green texts when I was in the house on my wifi. If I turned the wifi off and the phone found the 4G outside it suddenly pinged and was sent.Ken

9
Will
iD Mobile Employee
3 years ago
K
Civilian
KennethCivilian
asked in Community Archive

Green texts problem

It only happens with green texts not blue iMessages. no I have not recntly joined. It only happens with certain numbers (green text numbers). 

9
Will
iD Mobile Employee
3 years ago
Terms & Conditions
Why iD Mobile?