Replies posted by JillD51

4 Replies

J
Civilian
JillD51Civilian
asked in Community Archive

Can't receive texts

Hi KevinThanks for checking in again. Actually, as of yesterday (i.e. 19th December) I seem to be receiving texts again, including from contacts I hadn’t previously been receiving them from. So, somehow, the problem seems to have resolved itself, but I’ve no idea how as I hadn’t tried anything for several days (as I had run out of things to try). So it looks like I don’t need your help, not for now anyway.It just makes me nervous, as a problem that suddenly goes away for no apparent reason could, presumably, come back again just as quickly and with no warning. And if the problem is not receiving texts, I might not realize straight away. So ideally I’d still like to know what caused it.My number is 07905 113368.Thanks for your help anyway.Jill

20
Mohammed
iD Mobile Employee
3 years ago
J
Civilian
JillD51Civilian
asked in Community Archive

Can't receive texts

Hello Kevin, thanks for responding. Yes the problem is still ongoing, but the funny thing is, I am receiving the occasional text but only from people who aren’t my regular contacts - e.g. I got a text from a work colleague today who hadn’t texted me before. But if any of my regular contacts text me, I don’t get them. I have double checked that I haven’t accidentally blocked them, and I also cleared out my memory cache in case that was full; and I’ve restarted my phone multiple times.When I texted myself just now, the message did come back to me, so I received that.My home postcode is OX5 2LD.Any ideas?? This is driving me crazy. Thanks for any help you can give. 

20
Mohammed
iD Mobile Employee
3 years ago
J
Civilian
JillD51Civilian
asked in Community Archive

Can't receive texts

Re-posting this as I received no responses at all in the 48 hours since I posted the question originally:Got a really strange problem. For the last few days, I haven’t been receiving any texts (except, for some reason, just one today), when I know for a fact I’ve been sent many more (including from my husband’s and daughter’s phones today as a test - they’re both on different networks). Yet I’m able to send them (again, tested), and also send and receive calls. Checked local network coverage and can’t see any problems. No other obvious issues with my phone, and yes I’ve tried turning it off and on again etc.Any ideas anyone?? Any ideas gratefully received, thanks.

20
Mohammed
iD Mobile Employee
3 years ago
J
Civilian
JillD51Civilian
asked in Community Archive

Can't receive texts

Hello … anyone there? Since the ID website appears to have very limited help beyond a series of FAQs which didn’t address my issue and a chatbot which again was no help, I’m really hoping someone on this community (maybe even someone from ID Mobile if I’m really lucky) might be able to help?

20
Mohammed
iD Mobile Employee
3 years ago
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