Replies posted by Ellie

3 Replies

E
Ellie
asked in Announcements.

I have apparently changed from SIM only to 24 month plan which i cannot leave

I am speechless at the moment. Might comment tomorrow!

5
Ryan
iD Mobile Employee
5 years ago
E
Ellie
asked in Announcements.

I have apparently changed from SIM only to 24 month plan which i cannot leave

I wonder if anyone has had a similar problem with iD. I am shocked to learn today that from a SIM only, no contract plan, I have this year back in April upgraded/changed to a 24 monthly pay plan from which I am locked with it till 2020 and cannot leave without a cancellation fee of almost £300. I am livid. Isn't there a law against keeping a customer prisoner even after been with the company ID for almost 2 years, but now having to remain unwillingly up to 2020??? Has anyone had a similar problem? I found a better deal and want to be free to change to it without having to pay for service i won't use up to 2020 as punishment or be a prisoner of it up to 2020??!! I am sure this is against all the principles of free movement and liberty!

5
Ryan
iD Mobile Employee
5 years ago
E
Ellie
asked in Announcements.

I have apparently changed from SIM only to 24 month plan which i cannot leave

I am shocked to learn that from sim only no contract plan i have this year (back in April) changed to a 24 monthly pay plan. The worse is that i am locked with it till 2020 and cannot leave without a cancellation fee of almost £300. I am livid. Isn't there a law against keeping a customer prisoner even after been with the company ID for almost 2 years, but now having to remain unwillingly up to 2020??? Has anyone had a similar problem? I found a better deal and want to be free to change to it without having to pay for service i won't use up to 2020 as punishment or be a prisoner of it up to 2020??!! I am sure this is against all the principles of free movement and liberty!

5
Ryan
iD Mobile Employee
5 years ago
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