Replies posted by Stumuzz

3 Replies

S
Civilian
StumuzzCivilian
asked in Community Archive

Refund for no service

Spent an hour again in carphonewarehouse. A brilliant staff member took on the challenge with customer support. they gave her the run around just like a normal customer but she was not having it. Comments like " c'mon, it's been over 2 months now and we need too get this customers phone working." They even made her try a phone in store as they would not believe my wife had not disabled calls on her phone. That's right, they would not even believe a staff member. it was a nightmare. We have to wait until Tuesday for a response from the technical dept. we have finally been given a reference number, which was refused us when we called by ourselves. So I say DO NOT top up your bundle while away if you can't make calls. wait till you are home and then pop into your nearest store. Edit: funny how customer support have no records of our previous calls... Stuart.

15
Debsians
Rookie
5 years ago
S
Civilian
StumuzzCivilian
asked in Community Archive

Refund for no service

Hi Stumuzz, it sounds as if roaming was not enabled on your account as you would normally automatically connect to a network and be able to receive texts. You should be able to check this yourself using the iD Mobile app. If you send us some details  we'll check this directly for you. arthurandfreda, can you provide more information on the problem you are having about your phone not working so we can try to help. -Phil   Hi Phil, All of a sudden my wife's phone has started working. This clearly proves the fault was not with the phone as we have not touched this ornament since our visit to carphonewarehouse. I will send an email to the address you provided to see if they can help with the refund we has so far been refused. Regards Stuart. Edit. Tuesday came and went and again the promised phone call from technical department never happened.  

15
Debsians
Rookie
5 years ago
S
Civilian
StumuzzCivilian
asked in Community Archive

Refund for no service

[quote=Phil]Hi Stumuzz, it sounds as if roaming was not enabled on your account as you would normally automatically connect to a network and be able to receive texts. You should be able to check this yourself using the iD Mobile app.[/quote] Thank you for your suggestion but that was the first thing we, customer support and staff at carphonewarehouse checked. I have found that this is not an isolated incident as many people are searching for a solution online and are being failed by customer support.

15
Debsians
Rookie
5 years ago
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Why iD Mobile?