Replies posted by pdove

2 Replies

Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Articles and competitions.

Going Abroad? Here’s Some Roaming TipsNews

The issue lies with 3. Vodaphone Portugal have no issue with any other network only 3 customers as 3 have made some protocol changes. However, 3 will not take any responsibility or try and collabote with Vodaphone to resolve their customers network problem. Not very good at all, zero customer service focus) .  I can't do my Internet banking, pay bills etc, absolute nightmare. Seemingly Vodaphone have now reached now managed to reach some sort of agreement with 3, but can't say how long to resolve the problem with delivering SMS texts and calls to 3 customers as it depends also on 3? and 3 aren't that interested?  Poor customer service. 

1095817
Mohammed
iD Mobile Employee
9 months ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Articles and competitions.

Going Abroad? Here’s Some Roaming TipsNews

All good relevant tips and or remi ders. Very good. However, it's worth everyone being aware they may experience a problem whils in Portugal. Portugal Vodaphone currently have an issue with the 3 network that I'd Mobile use. Resultantly I have not been able to receive texts calls etc from  anyone using vodaphone Portugal. I am unable to do Internet banking etc as I can't receive  authorisation codes from my bank, who use Vodaphone Portugal. I am advised they have an issue with the 3 network. Been going on for 3 or more months. Very little assistance from ID  and their network provider which is 3, to try and resolve the issue to try and resolve the issue with 3 and Vodaphone Portugal. My Bank are suggesting I change network to another provider as they have no problem with any other network only 3. (ID mobile). Having no human contact at customer services is a major major nightmare, when you have a problem and need  help. It used to work perfectly but seemingly 3 have made some changes,

1095817
Mohammed
iD Mobile Employee
9 months ago
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