Replies posted by smokeyjoe

16 Replies

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Civilian
smokeyjoeCivilian
asked in Community Archive

Can't log into app

I have finally managed to sort this problem out. I went into my local Carphone warehouse store and there was a young man who sorted everything out for me. So now I can log into my account on my tablet or by using internet explorer on my computer. Hooray for someone that finally knew what they were doing and did not just dismiss me saying it was my phone.

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Civilian
5 years ago
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Civilian
smokeyjoeCivilian
asked in Community Archive

Can't log into app

although I can download the app it will not let me log in because I do not know my password and on clicking forgotten password and putting my details in all I get is the message oops something is wrong. This I do not understand because all the details are correct and have been verified as correct by a live chat. So I am still no further on

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Civilian
5 years ago
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Civilian
smokeyjoeCivilian
asked in Community Archive

Can't log into app

The new tablet that I am using has an Android version 6.0 so hope that you will be able to help resolve this issue, Thanks

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Civilian
5 years ago
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Civilian
smokeyjoeCivilian
asked in Community Archive

Can't log into app

I have responded to you Ryan and as I have said I am unable to access my account either online or via the app. I have a windows phone and the app is not compatible with that. I now have a brand new android tablet and still can't download the app. All I get is a message oops something is wrong.Would very much like to be able to sort this

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Civilian
5 years ago
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Civilian
smokeyjoeCivilian
asked in Community Archive

Can't log into app

Hi Dan thank you for replying to my problem the web site will not let me log in at all it does not like edge so I use internet explorer but all I get is oops something is wrong. I have had a live chat and confirmed that all my details are correct. I have a brand new RCA android tablet and on trying to download the app still get the message oops something is wrong. So at the moment the only way that I get information on my account is 7777 on my phone

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Civilian
5 years ago
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Civilian
smokeyjoeCivilian
asked in Community Archive

Can't log into app

Right to date this app problem is still ongoing, at Christmas I received a brand new Android tablet computer, so I though great I will be able to put the ID app on this. No such luck I still get the message that something is wrong, despite the fact that I have had an online chat and all my details are correct, I still can't download the app,no matter what I do I get the same message

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Civilian
5 years ago
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Civilian
smokeyjoeCivilian
asked in Community Archive

Can't log into app

the only way I can get to my account is through 7777 on my phone cannot access it via edge on my computer only through internet explorer then it is very reluctant to let me log in. So for the moment I use 7777 and that work ok to keep a check on my usage

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Civilian
5 years ago
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Civilian
smokeyjoeCivilian
asked in Community Archive

Can't log into app

No this issue has not been resolved because I have a windows phone and the app does not work on windows, I was extremely disappointed at the attitude of staff in the shop. Told me that my phone was at fault and Microsoft don't make phones anymore. Whilst I agree that Microsoft don't make phones anymore the phone works perfectly well and there is nothing wrong with it. Staff should know that the app only works Android not dismiss me with saying that my phone is at fault. I feel that the staff have a very offhand attitude and do not have enough knowledge

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Civilian
5 years ago
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Civilian
smokeyjoeCivilian
asked in Community Archive

Can't log into app

Have you tried going into a carphone warehouse shop or any other independent mobile phone shop so see if they can help

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Civilian
5 years ago
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Civilian
smokeyjoeCivilian
asked in Community Archive

Can't log into app

I phoned 7777 from my phone I think you can pay your bill this way. I got my remaining minutes this way and I am sure that one of the options given is to make a payment

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Civilian
5 years ago
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Civilian
smokeyjoeCivilian
asked in Community Archive

Can't log into app

Logging onto your website is ok with internet explorer but I normally use Edge and I am unable to log on using Edge so something else that could maybe get sorted

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Civilian
5 years ago
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Civilian
smokeyjoeCivilian
asked in Community Archive

Can't log into app

I would have thought that the carphone warehouse shop would have known this instead of telling me that they could not help at all,surely the staff should know which phones it would work on. Please give the staff the knowledge to help customers as that is what shop work is about. I have done shop work for many years and was taught that customer service is apriority not to say I can't help quite offhand

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Civilian
5 years ago
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Civilian
smokeyjoeCivilian
asked in Community Archive

Can't log into app

does anyone know if this app only works on an android phone, as I have a windows phone and the app will not let me log in at all. Despite all my details being correct and confirmed as correct. The store was a complete waste of my time said they could not help at all, so at the moment I am disappointed in customer service. I thought that at least the carphone warehouse store would have tried to help

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Civilian
5 years ago
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Civilian
smokeyjoeCivilian
asked in Community Archive

Can't log into app

I went into the carphone warehose shop in St Austell and the assistant said that she could not help at all. So a waste of my time going there I thought that at least they would be able to reset the password or see what is wrong with the details being put in. According to the live chat that I had all the details that I entered are correct but it still says something wrong. So at the moment the app is useless to me

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Civilian
5 years ago
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Civilian
smokeyjoeCivilian
asked in Community Archive

Can't log into app

Yes the phone number is the one that I transferred from my previous network. The live chat agent confirmed all my details were correct but no luck with changing password or logging into the app

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Civilian
5 years ago
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Civilian
smokeyjoeCivilian
asked in Community Archive

Can't log into app

I have a windows phone and so far it seems that I will have to return to the carphone warehouse shop to get anything done. I did have a live chat but unfortunately the operator could not resolve the problem

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Civilian
5 years ago
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