Replies posted by shirleytodd

3 Replies

shirleytodd
Civilian
shirleytoddCivilian
asked in Community Archive

Being billed twice - old SIM only contract not cancelled

I cancelled the direct debit for my SIM only plan.  It was the only way to get your attention! You have sent me an email to recover £6 for this months’ payment.I spoke to a lady called Farida in your customer call centre in November and asked her to cancel the £6 SIM only plan and replace it with my new monthly contract plan.  Not only has the SIM only plan not been cancelled but the number hasn’t been deactivated.I have paid £20 for the monthly contract plan, as well as £6 for the SIM only plan.  By my calculations, that means YOU owe ME money.

9
Will
iD Mobile Employee
2 years ago
shirleytodd
Civilian
shirleytoddCivilian
asked in Community Archive

Being billed twice - old SIM only contract not cancelled

I already changed my number when I took out the new contract in November. The dashboard still shows my old number and plan, but surely my account number will remain the same?

9
Will
iD Mobile Employee
2 years ago
shirleytodd
Civilian
shirleytoddCivilian
asked in Community Archive

Being billed twice - old SIM only contract not cancelled

Thanks Mohsin,I've done this and cancelled my old plan, but should I be due a refund for the amount paid since November. Also, the dashboard shows my old mobile number and old plan. Will this change automatically to my current details?

9
Will
iD Mobile Employee
2 years ago
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