Replies posted by Lozza

3 Replies

Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Community Archive

Deliveries and Switching over EasterNews

I’m eligible for an upgrade, I’m trying to get an upgrade, go through the mobile ID app and select the phone and go through the process of selecting a plan etc. It takes me to a screen which requests bank details, which I enter, and it takes 1p from my account. A pop up from my bank states the transaction is successful however I then get taken to a screen from ID mobile stating that the card transaction was unsuccessful and that an error has occurred so I'm unable to complete the upgrade. I’ve tried doing this again and again now but haven’t been able to resolve the situation. 

5145
Mohsin
iD Mobile Employee
3 years ago
Lisaowens
Newbie
LisaowensNewbie
asked in Upgrading or Changing Your Plan

Help with upgrade

I’m eligible for an upgrade, I’m trying to get an upgrade, go through the mobile ID app and select the phone and go through the process of selecting a plan etc. It takes me to a screen which requests bank details, which I enter, and it takes 1p from my account. A pop up from my bank states the transaction is successful however I then get taken to a screen from ID mobile stating that the card transaction was unsuccessful and that an error has occurred so I'm unable to complete the upgrade. I’ve tried doing this again and again now but haven’t been able to resolve the situation. 

4
L
3 years ago
Lisaowens
Newbie
LisaowensNewbie
asked in Upgrading or Changing Your Plan

Help with upgrade

 I’m eligible for an upgrade, I’m trying to get an upgrade, go through the mobile ID app and select the phone and go through the process of selecting a plan etc. It takes me to a screen which requests bank details, which I enter, and it takes 1p from my account. A pop up from my bank states the transaction is successful however I then get taken to a screen from ID mobile stating that the card transaction was unsuccessful and that an error has occurred so I'm unable to complete the upgrade. I’ve tried doing this again and again now but haven’t been able to resolve the situation. 

4
L
3 years ago
Terms & Conditions
Why iD Mobile?