Replies posted by Nick Gregory

9 Replies

S
Civilian
SanaT96Civilian
asked in Community Archive

default account affecting my credit score

Yes please take a look and see what contact we had thanks Rory 

22
Nick Gregory
Civilian
2 years ago
S
Civilian
SanaT96Civilian
asked in Community Archive

default account affecting my credit score

It wasn’t just once i tried to contact your call centre tho it was several. Would there be incoming phone records to show. The wait times were unacceptable and to be cut off at closing time without warning is unprofessional to say the least. 

22
Nick Gregory
Civilian
2 years ago
S
Civilian
SanaT96Civilian
asked in Community Archive

default account affecting my credit score

It’s ok sending this now we are going back almost 4 years and it wasn’t explained to me then how to find this information just oh it simple. Can you look into who sold me the sim?

22
Nick Gregory
Civilian
2 years ago
S
Civilian
SanaT96Civilian
asked in Community Archive

default account affecting my credit score

Hi @Nick Gregory, we’d be happy to look into this for you if we feel there’s a possibility of misselling. What aspect of the contract do you feel was missold?   Thank you, Rory Generally how easy it was to transfer the number and if I wasn’t happy could cancel at anytime by calling in which was a nightmare 

22
Nick Gregory
Civilian
2 years ago
S
Civilian
SanaT96Civilian
asked in Community Archive

default account affecting my credit score

Hi Rory. Thanks again for your prompt response. If I believe I was miss sold the contract initially who do I raise this with or does it go direct to the ombudsman. Reading a lot of similar issues on here since I posted so doesn’t look like I was alone in this nick 

22
Nick Gregory
Civilian
2 years ago
S
Civilian
SanaT96Civilian
asked in Community Archive

default account affecting my credit score

Hi Rory thanks for your reply. unfortunately there was no evidence unless you can find my account at all. I tried via phone several times to cancel but could never get through then for the line to go dead while I was on hold was the final straw and the only way I felt was to cancel the direct debit. Surely you would understand the frustration. We never even used the sim as wasn’t as easy as your salesman at the Ilkeston store promised it would be to go from an o2 payg to idmobile so this just got left and paid on time for I believe over a year before I attempted to cancel the contract. I am more asking for understanding and good will with a view to amending the default notice as for £30 this is having an adverse effect. The monies were paid in full and even though I feel I was sold something that wasn’t as i was made to believe as simple transition i continue to use your parent company. Regardless of company policy it would be nice to have dialogue rather than a closed door in this ins

22
Nick Gregory
Civilian
2 years ago
S
Civilian
SanaT96Civilian
asked in Community Archive

default account affecting my credit score

Hi how can I get in contact with someone to discuss a default report on my credit file

22
Nick Gregory
Civilian
2 years ago
S
Civilian
SanaT96Civilian
asked in Community Archive

default account affecting my credit score

Yes I realise that now. It was more out of frustration. One evening was on hold 30 mins trying to get through then come 8pm I think it was the lines go dead. I had moved in the time of the contract so didn’t get the mail off them (my error) more asking a goodwill gesture as it’s not even credit they give its more a payment up front I believe 

22
Nick Gregory
Civilian
2 years ago
S
Civilian
SanaT96Civilian
asked in Community Archive

default account affecting my credit score

Hi similar to many on here I have a default over an old sim only account I was sold while instore for my son ( only called in for a new phone case)never used the service and when tried to call and cancel could never get through so cancelled the DD. Long story short ended up with a default on file for £30 which affected getting a mortgage. Is there a way to remove this from my file ?

22
Nick Gregory
Civilian
2 years ago
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