Replies posted by Paulr

10 Replies

A
Civilian
Autumn2000Civilian
asked in Community Archive

Emergency Alert didnt go off

We had the same problem. Hope ID Mobile can investigate the fault and let us all know.

20
AlanMa
Newbie
11 months ago
P
Civilian
PaulrCivilian
posted in Community Archive

Emergency phone alert

It's very odd. Looking at BBC News reports lots of people didn't.

2
P
Civilian
11 months ago
P
Civilian
PaulrCivilian
asked in Community Archive

Photo back up

Ok thanks. I’ll try that.

2
P
Civilian
2 years ago
P
Civilian
PaulrCivilian
asked in Community Archive

No sim card

Hi. All I could do was swap them back to old phone as no other phones available. I spoke online to ID Customer Services who couldn't sort out the problem and will send me a new SIM card. I also went back to Carphone Warehouse/Currys who advised me that the new SIM card would sort out the problem. Thanks for your help. 

9
Michelle
iD Mobile Employee
2 years ago
P
Civilian
PaulrCivilian
asked in Community Archive

No sim card

Thanks Ryan. I did swap the SIM cards over but it made no difference and tried to activate it again this morning but no luck. So if looks like I'm going to have to take it back to the shop.

9
Michelle
iD Mobile Employee
2 years ago
P
Civilian
PaulrCivilian
asked in Community Archive

No sim card

Hi.I have been an ID customer for a few years and bought a new phone from Carphone Warehouse/Currys today. They gave me a new sim card , with same mobile phone number, which they put into my new phone (switched from Samsung phone to Google Pixel phone) and I went onto the ID website to activate the new SIM card. They said it should be activated in about 30mins and I'd receive an email, or text message,  with confirmation code number. So far I've had not had any message from them and sim card is still not working.

9
Michelle
iD Mobile Employee
2 years ago
P
Civilian
PaulrCivilian
asked in Community Archive

Clear browsing data

Thanks. Is there anyway to permanently remove it and stop it from happening. Don't seem to get the same thing happening with other websites I've looked at.

3
andewhite
Legend
2 years ago
P
Civilian
PaulrCivilian
asked in Community Archive

Internal storage

Thanks. I’ve looked at the links and they’re quite interesting. I’ve gone through all the Apps and cleared cache which has brought it down to 90% used 14.53 of 16.00 and shows Other as now 13.98 ( reduced from 14.72). Not sure if this is enough to make a difference but still keen to get these numbers down.

8
Mohsin
iD Mobile Employee
2 years ago
P
Civilian
PaulrCivilian
asked in Community Archive

Internal storage

Thanks for the info.I’ve had another look at the ‘Storage Analysis’ page and it show I’ve used 95% of 16.00gb of Internal Storage.Images  155MBVideos   412MBInstallation files 0MBAudio 3.94MBDocs 233KBOther 14.72GB Can anyone advise me what the ‘Other ‘ might be as I’ve had a look and can’t seem to locate it and assume it’s not pre-installed files? I’m beginning to think that the Whatsapp files/ images aren’t the culprits. Thanks again for any assistance and advice you can give me.

8
Mohsin
iD Mobile Employee
2 years ago
P
Civilian
PaulrCivilian
asked in Community Archive

Internal storage

The biggest seems to be Whatsapp images (468) and Whatsapp videos (63) + DCIM Screenshots (186).  As regards my SD card i’ve used 2.21GB of 30GB so that’s fine. Any ideas?

8
Mohsin
iD Mobile Employee
2 years ago
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