Replies posted by exdos

3 Replies

KieranC
iD Mobile Employee
KieranCiD Mobile Employee
posted in Community Archive

Customer Notice: The iD Mobile app and My Account online is now available

if ID Mobile is running an online ONLY based service then it is paramount that the online system is 100% reliable, which it isn’t. I can’t see this business lasting very long.

34
Will
iD Mobile Employee
2 years ago
E
Civilian
exdosCivilian
asked in Community Archive

Human service at ID Mobile

That’s a real shame to hear @exdos.   If you change your mind and would like us to assist you with the port, or you need any help cancelling your contract, let us know and we’l be happy to provide further support here.   Will Will, Thank you, but before I finally make my mind up within the 30 day period, the answer that I need to know is this: Is there anyway of contacting ID Mobile by telephone, if so, please can you give me the telephone number?The invoice that I received is headed “Carphone Warehouse” and the Branch is described as: idmobile.co.uk (2101) but when I telephoned the Carphone Warehouse customer service on 0370 111 6565 the representative denied any knowledge of idMobile being any part of Carphone Warehouse and wouldn’t assist me in anyway whatsoever.This is just UNACCEPTABLE. When a customer needs help, they need help almost instantly, not a day later on a customer forum.It might be clever business of the executives of Carphone Warehouse to operate an internet-only sys

6
Kash
iD Mobile Employee
2 years ago
E
Civilian
exdosCivilian
asked in Community Archive

Human service at ID Mobile

I have tried both. I really didn’t bargain for any hassle in setting up a mobile phone so I’m cancelling the contract on the 2nd day of the 30-day online purchase period. This service is APPALLINGLY BAD.If only they tell you there is NO CUSTOMER SUPPORT before you purchase. 

6
Kash
iD Mobile Employee
2 years ago
Terms & Conditions
Why iD Mobile?