Replies posted by daniiiiiv

59 Replies

Bertie1010
Civilian
Bertie1010Civilian
asked in Community Archive

iPhone 7 Plus unable to send photos by text

Hi [user=7220]Bertie1010[/user] Sending MMS messages (picture, video, audio etc) are not included in you're monthly allowance. If you have set you cap to £0 then you won't be able to send these types of messages. If the cap isn't the issue then if you're able to, please check your APN settings are as follows: Name: iD APN: id Username: Password: MMSC: [url=http://mms.um.idmobile.co.uk:10021/mmsc]http://mms.um.idmobile.co.uk:10021/mmsc[/url] MMS Proxy: mms.idmobile.co.uk MMS APN Username: MMS APN Password: MMS Port: 8799 Regards Dan

6
Ryan
iD Mobile Employee
4 years ago
Galya
Galya
posted in Community Archive

No service

Hi [user=7033]Galya[/user] That certainly is strange! Please [url=https://community.idmobile.co.uk/coverage-international-roaming-24/i-have-no-service-30022]Click Here[/url] to be directed to a similar Topic which has been answered. If this doesn't help then please get back to us on here and we'll see where we can go from there. [b]When replying please include what handset is experiencing the issue so we can help further.[/b] [url=https://community.idmobile.co.uk/coverage-international-roaming-24/i-have-no-service-30022]https://community.idmobile.co.uk/coverage-international-roaming-24/i-have-no-service-30022[/url] Please note: If this helped then please mark it as best answer to help others in similar situations too! :) Regards Dan

2
Kevin
Newbie
5 years ago
S
Civilian
suuzeCivilian
asked in Community Archive

porting in time limit?

Hi [user=7030]suuze[/user] You can port your number in whenever you feel like, whether it’s been a couple days or a couple years, it doesn’t matter. The only time you may be faced with a limit is if you’ve already got the pac code which does expire after 30 days. This isn’t a issue either because you can simply request a new PAC code. :) Additionally if you are on a contract with your old SIM provider then I would suggest porting in as soon as you can to avoid extra charges from your old carrier. Regards Dan

1
daniiiiiv
Newbie
5 years ago
Anette005
Civilian
Anette005Civilian
asked in Community Archive

Cancel my order ASAP please

Here is the email address

4
Anette005
Civilian
5 years ago
A
Anayajones
asked in Community Archive

Unable to use 4G

Hi [user=6979]Anayajones[/user] That certainly is strange! Please [url=https://community.idmobile.co.uk/coverage-international-roaming-24/i-have-no-service-30022]Click Here[/url] to be directed to a similar Topic which has been answered. If this doesn't help then please get back to us on here and we'll see where we can go from there. https://community.idmobile.co.uk/coverage-international-roaming-24/i-have-no-service-30022 Please note: If this helped then please mark it as best answer to help others in similar situations too! :) Regards Dan

1
daniiiiiv
Newbie
5 years ago
Harris990
Harris990
asked in Community Archive

Pay monthly

Adding on to what [user=4402]Hikari[/user] has said. You can prevent yourself from incurring these extra charges by going into your account or the iD app and go into services and toggling off "Roaming", "International", and "Premium". Unfortunately, if this was something to do with premium or international charges then there's not much you can do about it but make sure you prevent it in the future as these charges should've been clear in the [url=https://www.idmobile.co.uk/legal/terms-and-conditions]Terms and Conditions[/url] you agreed to under topic 12.10, Charges. [quote]12.10 Calls and/or texts to premium rate services, non-geographic numbers, international numbers and when roaming (unless otherwise expressly stated by us) are not included in your monthly inclusive allowance. Eligible Calls made in the UK and in the EEA shall be made using your monthly inclusive allowance. Any unused inclusive allowances may not be carried forward from one month to the next unless expressly s

2
daniiiiiv
Newbie
5 years ago
Anette005
Civilian
Anette005Civilian
asked in Community Archive

Cancel my order ASAP please

Hi [user=6970]Anette005[/user] I would suggest keep on trying to get in touch with Customer Support as there's only so much we can do on here and will take a bit longer to get a response than on Live Chat and over the phone. Reason being is that this platform was designed for iD Customers to help other iD Customers. There are of course less members of iD staff available on here and chances are they may not even be able to perform that action over here due to security reasons. I know being on hold isn't fun but just stay on the line and they will get to you eventually. They can get very busy but do their best to help everyone! :) Regards Dan

4
Anette005
Civilian
5 years ago
R
RCM
asked in Community Archive

Wifi calling

Hi [user=6879]RCM[/user] Unfortunately it would seem that iD Mobile does not support Wifi calling on the Samsung J3 yet :/ However, iD mobile are doing their best to add this feature to more devices so should hopefully be available to you soon. Please [url=https://www.idmobile.co.uk/help-and-advice/wifi-calling]Click Here[/url] for more infomation or see the URL below. [url=https://www.idmobile.co.uk/help-and-advice/wifi-calling]https://www.idmobile.co.uk/help-and-advice/wifi-calling[/url] Regards Dan

2
J
Newbie
5 years ago
Jacster
Newbie
JacsterNewbie
asked in Bills & Charges

I need to change my email and payment details

Hi [user=6859]Jacster[/user] Both of these changes can be made yourself within the app or website Please log in, go to “My Account” -> “My details” and press “Edit my details” where you can change the email address. As with payment details, this can be done by going into “Billing” where you will see options such as “Manage my direct debit” and “change my billing method”. In the manage my direct debit, you can change your details and of course the payment date. Regards Dan

7
Ryan
iD Mobile Employee
2 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

NOW CLOSED - Samsung Galaxy Watch GiveawayBlog

“I’ll make a man out of you” from Mulan because Disney, and Disney is life! ❤️❤️❤️ Been obsessed with it since I was a wee child 👶🏻 [video]https://m.youtube.com/watch?v=TVcLIfSC4OE[/video] 🎵🎵🎵🎵🎵🎵🎵🎵🎵🎵🎵🎵🎵🎵🎵🎵 Let's get down to business, to defeat the Huns Did they send me daughters, when I asked for sons? You're the saddest bunch I ever met But you can bet before we're through Mister, I'll make a man out of you Tranquil as a forest but on fire within Once you find your center, you are sure to win You're a spineless, pale, pathetic lot And you haven't got a clue Somehow I'll make a man out of you I'm never gonna catch my breath Say goodbye to those who knew me Boy, was I a fool in school for cutting gym This guy's got 'em scared to death Hope he doesn't see right through me Now I really wish that I knew how to swim Be a man We must be swift as the coursing river Be a man With all the force of a great typhoon Be a man With all the strength of

6757137
Jennyrs92
Newbie
5 years ago
mazz
Civilian
mazzCivilian
asked in Community Archive

How to change my number

-deleted-

3
Phil
iD Mobile Employee
5 years ago
mazz
Civilian
mazzCivilian
asked in Community Archive

How to change my number

Hi [user=6788]mazz[/user] Have you tried blocking this individual first? This can easily be done to stop calls and texts and is also less hassle. If you’re unsure about how to do this then I have included it below. For iPhones, go into the Phone app, select the contact you wish to block and scroll down to the bottom. You will then see “Block this Caller” For androids, Please [url=https://m.wikihow.com/Block-a-Number-on-Android]click here[/url] as i do not know which android device you could be using, so I can’t be specific. Just find your phone on the list. If your phone was not included then please respond with it and I can certainly help you find the blocking feature. If you still have your heart set on getting a new number then this may be something you’ll have to contact customer support on. Either live chat or over the phone on 0333 003 7777 from a non iD number or 7777 from a iD number. Regards Dan

3
Phil
iD Mobile Employee
5 years ago
K
Civilian
krugerCivilian
asked in Community Archive

porting problems

[user=6642]kruger[/user] Test the sim in another device, if it doesn’t work in a different device then I would sugest getting a replacement sim. Request one for free from customer services to be delivered or you can get an instant one straight from a Carphone Warehouse store for £5

7
Phil
iD Mobile Employee
5 years ago
K
Civilian
krugerCivilian
asked in Community Archive

porting problems

Hi [user=6642]kruger[/user] Have you made sure your handset is unlocked? If it isn’t then your phone will only accept SIM cards from the mobile network operator you had previously and any other mobile network operators that used it’s network. Does the SIM card work in any other handset that is either unlocked or locked to the iD/Three network? This will help to determine if there’s something funny going on with the SIM working or your handset. Regards Dan

7
Phil
iD Mobile Employee
5 years ago
AndyBass
Civilian
AndyBassCivilian
asked in Community Archive

SMS text messaging from UK to Europe

Unfortunately not with iD I’m afraid :/

6
Ryan
iD Mobile Employee
5 years ago
T
Civilian
theyorkshiremanCivilian
asked in Community Archive

Unlock iPhone

Hi [user=4665]Yorkshireman[/user] [b]My phone’s locked to iD Mobile. How can I unlock it?[/b] As with most networks, iD Mobile has an unlocking policy to protect us from any potential fraudulent activity. We can unlock your phone if you’ve been with us for more than 6 months, and you don’t have an outstanding balance on your account. Unlocking is free, and usually takes no more than 3-5 days. If you’d like to have your iD Mobile phone unlocked, [url=https://www.idmobile.co.uk/help-and-advice/contact-us]contact us here[/url] and we’ll get right on it. [b]Is there a charge to unlock a phone? Does a time limit apply?[/b] Locked iPhones on iD Mobile bought on a monthly contract can be unlocked for free, within the first six months. As indicated above, thereafter they're unlocked anyway. [b]How long does it take to unlock?[/b] Unlocking a locked iPhone on iD Mobile takes between three-five days. [b]How do I get in touch to unlock it?[/b] Call 7777 from an iD Mobile phon

3
KorealPP
Civilian
2 years ago
AndyBass
Civilian
AndyBassCivilian
asked in Community Archive

SMS text messaging from UK to Europe

Hi [user=6779]AndyBass[/user] As silly as it sounds, your texts to Luxembourg would not be included within your allowances if you're calling from within the UK. They would only be included if you were currently roaming in another EU country on the Band 1 destination list. Unfortunately, if you're using your phone in the UK to send to destinations outside of the UK (including EU destinations) then you will be using international charge rates. You can however use your phones allowances in a Band 1 destination to call/text the UK as well as other Band 1 destinations. Regards Dan

6
Ryan
iD Mobile Employee
5 years ago
T
tracymcd
asked in Community Archive

registration - 8 digit account

Hi [user=6775]tracymcd[/user] To receive this code, the best way is to speak to the Customer Service Team as they can give it to you there and then. 0333 003 7777 from a non iD number or 7777 from an iD number. Alternatively, you can speak to the Live Chat team [url=https://www.idmobile.co.uk/help-and-advice/contact-us][b]here[/b][/url]. While on the phone or live chat to Customer Service, you can request to transfer your number as well. Just provide them with the old number, new number and your PAC code. Regards Dan

2
T
5 years ago
Tony
Civilian
TonyCivilian
asked in Community Archive

Brexit and Upgrades

Hi [user=6774]Tony[/user] [u]1) Will anything change post Brexit in terms of how I am currently using my phone?[/u] The only changes you might experience would only affect prices, roaming and international charges. As of yet, its far too soon to know what mobile providers are planning for the future (including iD Mobile). Multiple sources suggest that: [quote]"Mobile providers have “no plans” to start charging customers for roaming in Europe after Brexit, but admit they don’t yet know what the impact of Britain’s withdrawal from the EU will be."[/quote] An EU ruling that came into force last year means it is illegal for operators to charge their customers an additional fee for sending texts, making phone calls or using data within the European Union. Now after Brexit, that law won't apply to the UK anymore so unless we make this law up in our own country during the transition process and put another cap on charges then mobile network operators will be free to take the opport

1
daniiiiiv
Newbie
5 years ago
W
Civilian
watty05Civilian
asked in Community Archive

Will monthly bundle work in USA

Hi [user=2702]watty05[/user] It is now impossible to get this plan for anyone. The only people who have it are people who purchased the Takeaway plan when it was still available. If they were to swap to another plan or cancel their Takeaway plan, they will completely lose it making it unavailable to ever get again. Regards Dan

3
daniiiiiv
Newbie
5 years ago
CazR
CazR
asked in Community Archive

Using sim only card in a GPS Smart Tracker

Hi [user=6772]CazR[/user] It sounds like it's simply asking you to disable the SIM pin. Turn your SIM PIN on or off [list=1] [*]If you have an iPhone, go to Settings > Cellular > SIM PIN. If you have an iPad, go to Settings > Mobile Data > SIM PIN. [*]Turn on your SIM PIN or turn it off. [*]If asked, enter your SIM PIN. If you've never used one, enter the default SIM PIN from your carrier which for iD is [b]0000 or 1234.[/b] don't try to guess it. Or you can contact your carrier. [*]Tap Done. [/list] Now here’s how to disable a SIM PIN under Android: [list=1] [*]Go into [b]Settings[/b], [*]Tap [b]Security[/b], [*]Tap [b]Set up SIM Lock[/b], [*]Untick [b]Lock SIM card[/b], [*]Type in the PIN. [/list] Your SIM will now be PIN free! Regards Dan

2
Ryan
iD Mobile Employee
5 years ago
W
Civilian
watty05Civilian
asked in Community Archive

Will monthly bundle work in USA

Hi [user=2702]watty05[/user] If you're on an older [b]Takeaway[/b] plan, you'll have inclusive roaming in USA. If you happen to be on one, then please see [url=https://www.idmobile.co.uk/takeaway][b]here[/b][/url] for more information. You'll see that the USA is no longer on the list. The [b]Takeaway[/b] Plan is no longer available to new customers or existing ones who don't already have it. Now non of the plans include the USA and it is being gradually withdrawn. For all other plans, you'll be charged for usage. This is because the USA is outside of the EU and it's [b]inclusive roaming[/b]. Please [url=https://www.idmobile.co.uk/help-and-advice/eu-roaming][b]Click Here[/b][/url] to see all countries included in the [b]EU Inclusive Roaming[/b]. You can also find the charges [url=https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges][b]here[/b][/url][b].[/b] [b]So to answer your question, No you can not use the allowances (data/texts/calls) in your bund

3
daniiiiiv
Newbie
5 years ago
S
Sazzababes95
asked in Community Archive

Are devices locked to your network?

Hi [user=6752]Sazzababes95[/user] With the exception of iPhones, all [url=https://www.uswitch.com/mobiles/networks/id-mobile/sim-only-deals/]iD Mobile[/url] handsets sold with a pay monthly iD contract are unlocked at the point of purchase. In the case of iPhones, the handset will be unlocked six months after the contract started. iD Mobile customers that have a phone from iD Mobile that was bought before May 2016, the phone is likely to be locked for use on the iD Mobile network. iD Mobile customers that have a phone from iD Mobile that was bought after May 2016 the phone is not likely to be locked. If the phone was not bought from iD Mobile no action is required. [h3] [/h3][quote]As with most networks, iD Mobile has an unlocking policy to protect us from any potential fraudulent activity. We can unlock your phone if you’ve been with us for more than 6 months, and you don’t have an outstanding balance on your account. Unlocking is free, and usually takes no more than 3-

1
daniiiiiv
Newbie
5 years ago
M
Newbie
markhalifaxNewbie
asked in Community Archive

2 SIMS ON ONE ACCOUNT

Hi [user=6763]markhalifax[/user] Unfortunately it is not possible to have two SIM cards for the same number activated nor is it possible to have multiple phone numbers/handsets/contracts on one account. You will have to register another account to do this thus making a second number. Regards Dan

1
daniiiiiv
Newbie
5 years ago
L
Civilian
lucac98Civilian
asked in Community Archive

Huawei P20 Pro - Single or Dual Sim?

HI [user=6750]lucac98[/user] I can confirm that the one you're looking at on the iD Mobile site is not dual sim and will be single sim. From what I've seen, the dual is only available from the Huawei's website, Three and a couple other third party sellers. Regards Dan

5
Mohammed
iD Mobile Employee
4 years ago
Terms & Conditions
Why iD Mobile?