Replies posted by mobilePal

4 Replies

Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Announcements.

iD 5G Network: Device CompatibilityNews

@iDmobilePal I really don't see any reason why your phone shouldn't work on 5G as it has band 78 NSA.  https://m.gsmarena.com/xiaomi_mi_mix_3_5g-9602.php @Nickr0 and @WelshPaul In theory, yes, having a 5G enabled device means you should be able to connect to a 5G network. However, until we have tested every 5G capable device on our network for any potential compatibility issues, we cannot provide a blanket statement of saying ‘all devices work’.  It may be that you have a 5G enabled device and it does work on our network, but until we have tested and it passes all our tests, we cannot add it to the approved devices list.  We’re continuing to work with Three UK on device testing and ensuring all 5G compatible phones will be tested and approved for use on our new 5G network.  I hope that makes sense.  Any further questions, then please post them below :) Emil

34192159
P
Rookie
1 month ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Announcements.

iD 5G Network: Device CompatibilityNews

Hi @iDmobilePal,   I can’t see the correlation between 5G not being enabled on some handsets, and the reasons you have proposed sorry. Are you able to elaborate please?   Will Never mind. I figure when someone seeks support for their 5g phone, you can say well it’s not on the supported list. I get it now. Pal

34192159
P
Rookie
1 month ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Announcements.

iD 5G Network: Device CompatibilityNews

@iDmobilePal I really don't see any reason why your phone shouldn't work on 5G as it has band 78 NSA.  https://m.gsmarena.com/xiaomi_mi_mix_3_5g-9602.php @Nickr0 and @WelshPaul In theory, yes, having a 5G enabled device means you should be able to connect to a 5G network. However, until we have tested every 5G capable device on our network for any potential compatibility issues, we cannot provide a blanket statement of saying ‘all devices work’.  It may be that you have a 5G enabled device and it does work on our network, but until we have tested and it passes all our tests, we cannot add it to the approved devices list.  We’re continuing to work with Three UK on device testing and ensuring all 5G compatible phones will be tested and approved for use on our new 5G network.  I hope that makes sense.  Any further questions, then please post them below :) Emil I’m curious as to what test you have to run, All the other networks that

34192159
P
Rookie
1 month ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Announcements.

iD 5G Network: Device CompatibilityNews

@Nickr0 and @WelshPaul In theory, yes, having a 5G enabled device means you should be able to connect to a 5G network. However, until we have tested every 5G capable device on our network for any potential compatibility issues, we cannot provide a blanket statement of saying ‘all devices work’.  It may be that you have a 5G enabled device and it does work on our network, but until we have tested and it passes all our tests, we cannot add it to the approved devices list.  We’re continuing to work with Three UK on device testing and ensuring all 5G compatible phones will be tested and approved for use on our new 5G network.  I hope that makes sense.  Any further questions, then please post them below :) Emil I’m curious as to what test you have to run, All the other networks that offer 5g will automatically work with any device that supports the 5g band. Are you doing some monitoring/collecting data of customers web/browsing habits? I think we need some transparency as this is strange

34192159
P
Rookie
1 month ago
Terms & Conditions
Why iD Mobile?