Replies posted by DoctorPressure8

4 Replies

E
Civilian
EdHCivilian
published in Community Archive

Capping explained – how to adjust your cap (Updated 1/10/18)Tutorial

I'm sorry too. I've been clear all along that I'm open to offers regarding a settlement figure but apart from offering £10 in the very first live chat every response from iD is that nothing can be done. Am amicable resolution requires both parties to work together- iD have not even tried to negotiate of reach a resolution(apart from the mentioned £10 which is a joke to be honest). They want the money and seem happy to throw away a long standing customer for the sake of £70. In all honestly, the complaints/deadlock prices will have cost a good chunk of this money in man hours! Deadlock was inevitable in this situation.

21509
D
Newbie
2 years ago
E
Civilian
EdHCivilian
published in Community Archive

Capping explained – how to adjust your cap (Updated 1/10/18)Tutorial

Update.... Was asked to call the complaints team. Was told a text message was sent in March when I upgraded to say I had no cap now. I have no knowledge of that text and can't find it anywhere on my phone (I never bother deleting messages). Basically she said I've used the data and iD vave me plenty of notification so hard luck. I have no idea why the default is no cap. This has no benefit to the customer and only serves to make the company money by causing the customers to pay the huge £10/100MB rate. Surely the default should be your data stops when you get to your limit then you relax this if you wish, at your own risk? I was also told the complaints team would not write off any of the £70 on dispute. Apparently this is now with the deadlock team as we can't come to an agreement. I was clear that I'm open to an offer of settling with less than £70 but nothing, no negotiation, no compromise, no acknowledgement of the stupidity of this system. Unless the deadlock team come back with s

21509
D
Newbie
2 years ago
B
bigchiefhutch
asked in Bills & Charges

Huge out of allowance charges

Similar issue to the OP. Set my cap to £5, cap reset at some point to £75 and now have an extra £75 on my bill for 750MB! Not impressed and still waiting for someone to clear this up...

7
Michelle
iD Mobile Employee
2 years ago
E
Civilian
EdHCivilian
published in Community Archive

Capping explained – how to adjust your cap (Updated 1/10/18)Tutorial

It’s a great feature...except when iD change the cap without your knowledge/approval and you then end up with a bill of £90 (yes, ninety pounds) up from £8. I explicitly set my cap to £5 to ensure this wouldn’t happen only to find out yesterday than the cap had been reset to £75 (without my knowledge) and my data usage had taken me right to that limit. At a rate of £10 for 100MB, £75 is very quickly accumulated after only 750MB.After trying in vain to reach someone via the phone (every phone option leads you to go online) I spent a fruitless hour on the “live” chat yesterday mostly waiting for the agent to respond (she was clearly snowed under with many other “live” chats). Was offered £10 (!) to close the complaint...then, when I said this was unacceptable I was told I would be contacted within 48 hours. Was phoned today only once in mid-morning (I was at work and had been called away from my phone for 5-10min) and trying to call the number back ended up in the circle of being directe

21509
D
Newbie
2 years ago
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