Replies posted by Ian Brock

5 Replies

KieranC
iD Mobile Employee
KieranCiD Mobile Employee
asked in Announcements.

Customer notice: iD Mobile app is unavailable for some customers

Hi Ryan Like a lot of Parents, I pay for my childs SIM, but don’t have access to the phone, so no, I haven’t received an SMS. You screwed up by email, fix it by email or quite a few customers will miss the message.

15
Ryan
iD Mobile Employee
2 years ago
KieranC
iD Mobile Employee
KieranCiD Mobile Employee
asked in Announcements.

Customer notice: iD Mobile app is unavailable for some customers

Still not had my email telling me to ignore the first one? It doesn’t take 48hrs to filter a sent mail list and re-send a modified message, the sooner you do this the sooner the pressure will drop on your web site.

15
Ryan
iD Mobile Employee
2 years ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Community Archive

Customer notice: Collections notification incorrectly sent out to some customersNews

Any chance you could actually just send an apology email out? 48hrs to press send all is a bit lame.

86815
Mohsin
iD Mobile Employee
2 years ago
KieranC
iD Mobile Employee
KieranCiD Mobile Employee
asked in Announcements.

Customer notice: iD Mobile app is unavailable for some customers

Does it really take 14hrs to send an email to “all”?

15
Ryan
iD Mobile Employee
2 years ago
KieranC
iD Mobile Employee
KieranCiD Mobile Employee
asked in Announcements.

Customer notice: iD Mobile app is unavailable for some customers

A follow up email letting customers know that this was in error might stop your web site getting hammered?

15
Ryan
iD Mobile Employee
2 years ago
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