Replies posted by Rlbrowne

5 Replies

R
Newbie
RlbrowneNewbie
asked in Ask a question.

paying 2 bills

Ok in that case how do I cancel one? I can’t seem to find anywhere where I can cancel and the live chat isn’t working. I try and go into cancel account but there is no option to actually cancel. I keep going round in circles 

5
andewhite
Legend
1 year ago
R
Newbie
RlbrowneNewbie
asked in Ask a question.

paying 2 bills

Hi,I did follow the procedure, went through it step by step and when I access my ID account there is only one plan on there so it has completely confused me. Surely if I had 2 plans they would both show on my account. thabks for you help Rachel 

5
andewhite
Legend
1 year ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Community Archive

Customer notice: Collections notification incorrectly sent out to some customersNews

I have now been able to speak to a person through live chat as suggested above. My refund has been actioned

86815
Mohsin
iD Mobile Employee
2 years ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Community Archive

Customer notice: Collections notification incorrectly sent out to some customersNews

I’ve just been on the chat bot site.. someone suggested typing ‘speak to a person’ so I did and got connected to a ‘real’ person to chat with about the issue. After some initial security Q’s the ID adviser assessed my account, understood the problem of 2 payments and has refunded my bank account (within next 5 days). Fingers crossed for the above. That’s fab thank you, I will try that now :-)

86815
Mohsin
iD Mobile Employee
2 years ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Community Archive

Customer notice: Collections notification incorrectly sent out to some customersNews

Hi,I have had the same issue and like most people I paid the amount owed by debit card and I have checked today to find another payment has come out by Direct debit. I now require a refund of £31.63.  Please can you advise me on how to do this. Thanks 

86815
Mohsin
iD Mobile Employee
2 years ago
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