Replies posted by Colonel888

10 Replies

Colonel888
Rookie
Colonel888Rookie
asked in Device & Phone Support

Handset / airtime Costs

Perhaps better to stick with EE, O2, Three and Vodafone if you’re planning on insuring your device.  Exactly what I’ve done, I switched to Vodafone last week 😏 That quote is what I will be warning as many people as possible of, it’s nice a legend agrees!

11
Colonel888
Rookie
6 months ago
A
Newbie
Aaron1984Newbie
posted in Device & Phone Support

contract

Good afternoon. I need to get insurance  for my mobile. The company are asking for proof of purchase. Is there a way you can send or email a copy of the date and the purchas please?    Email address: [REDACTED]   [REDACTED] Did you receive this? Be aware that if you need to claim on this insurance they’ll ask for proof of cost, for the device only. ID don’t seem to be willing to provide this. Monthly price includes airtime which insurance rightly has no interest in.

3
Kash
iD Mobile Employee
6 months ago
L
Newbie
LthorneNewbie
asked in Device & Phone Support

Proof of usage for insurance

I also require this for registering with insurance. They’ll need it to register the insurance, but if you ever have to claim, they’ll understandably ask you for proof of cost (how much you paid for the device only). Something which I am in the middle of learning ID will not give you. Insurance premiums wasted.

33
Tom
iD Mobile Employee
1 month ago
Colonel888
Rookie
Colonel888Rookie
asked in Device & Phone Support

Handset / airtime Costs

Most UK mobile operators do not breakdown a handset contract into handset price + line rental. UK insurers will be aware of this fact - perhaps the insurance company is just trying to wriggle out of their liability to pay your claim @Colonel888.    ... Have you ever known anyone to make a claim on Mobile insurance without providing proof of how much they paid for the insured item?   Sounds like good insurance @Colonel888. I’m just a forum member like you, so not privy to iD Mobile processes around proof of purchase.  Can the insurer not find the RRP of the handset at the time of your purchase?   Yeah I’ve provided that, especially as the phone was pre ordered and everybody sold it at the same price. But I understand why they’d need proof. It’s cover through a salary sacrifice in work, I assume that’s why they’re being more helpful than expected! although it looks like I wont succeed and my claim will be for less than the phone is worth, a lot

11
Colonel888
Rookie
6 months ago
Colonel888
Rookie
Colonel888Rookie
asked in Device & Phone Support

Handset / airtime Costs

Most UK mobile operators do not breakdown a handset contract into handset price + line rental. UK insurers will be aware of this fact - perhaps the insurance company is just trying to wriggle out of their liability to pay your claim @Colonel888.    EE - doVodafone - doThree - doo2 - do Which are the other at least 5 providers that don’t? 

11
Colonel888
Rookie
6 months ago
Colonel888
Rookie
Colonel888Rookie
asked in Device & Phone Support

Handset / airtime Costs

Most UK mobile operators do not breakdown a handset contract into handset price + line rental. UK insurers will be aware of this fact - perhaps the insurance company is just trying to wriggle out of their liability to pay your claim @Colonel888.     That’s what I would expect, but they’re actually trying to increase the claim amount, weirdly. Without proof of cost they’ll pay the single item limit minus deprecation. But they’re doing what they can so that with proof of cost the deprecation will be taken off that, resulting in an amount higher than the single article limit, so they’ll pay the full limit.  Have you ever known anyone to make a claim on Mobile insurance without providing proof of how much they paid for the insured item? 

11
Colonel888
Rookie
6 months ago
Colonel888
Rookie
Colonel888Rookie
asked in Device & Phone Support

Handset / airtime Costs

Hi @Colonel888    We absolutely do and can provide a proof of purchase, just that the price of the monthly plan does not split the device and SIM card, it’s all one price.   Tom  But you must understand that insurers done insure airtime yes? If you can't prove how much you paid for a device you cannot claim for it, or not for anywhere near it's value. They'll happily provide the insurance by your "value", but that changes when you need to claim.

11
Colonel888
Rookie
6 months ago
Colonel888
Rookie
Colonel888Rookie
asked in Device & Phone Support

Handset / airtime Costs

Hi @Colonel888, Welcome to the Community! Our contracts are charged in a full package. We don’t offer or breakdown charges separately as the tariff is charged in one price.   Kash Thanks for the response. Unfortunately it's just another reason I'm so happy my contract finished last week. Phone insurers insure the device. Can you think of any other way customer can provide proof of cost to an insurer? Or is it the case the ID customers can't/shouldn't insure their ID phones as if they need to claim in the future they cannot provide a proof of purchase, which every single insurer requires?

11
Colonel888
Rookie
6 months ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Articles and competitions.

Google Pixel 6 and Pixel 6 Pro have arrived!Blog

@Colonel888, You’ll only receive the initial email for now. Once the order has been dispatched you’ll receive further information regarding the delivery and the connected number etc. You’ll need the SIM to hand to register your account with the security code which is sent by SMS. However not to worry as we usually process number ports within 1 working day if it’s before 5.30pm during the week. As long as you purchased before 21st October 2021 (23:59 – BST) you should be all good to claim. Let us know if you require any further information.   Kash  Thanks, your live chat and SM teams are still saying you are waiting for clarification from Google? I did order before midnight on 21/10 but need more than a should be before I let my order proceed. Do you know when you will know for certain? As I'll be cancelling my order before the 28th to order elsewhere if I can't find out (but I would rather carry on with ID).

245922
Kash
iD Mobile Employee
2 years ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Articles and competitions.

Google Pixel 6 and Pixel 6 Pro have arrived!Blog

Hey, I Pre ordered the 6 Pro on Thursday 21/10. I havent received any kind of order confirmation or emails apart from the initial one, is this correct? I need to Port my number over before I use the phone and thought a weeks notice would be good enough, but i cannot register to the app/website as have no details? Also, have seen on Twitter you are no longer participating in the Bose headphones offer, is there a cut off date for this for customers who pre ordered before you withdrew?? Thanks

245922
Kash
iD Mobile Employee
2 years ago
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