Replies posted by Stubai

7 Replies

Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Community Archive

We've Reached Over 25K iD Community Members - Competition Closed

What I like about the community is the ease with which you can research and get solutions for common issues and ideas. The growth in the community means even more brains working together!

6783156
Emil
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

July Smart Home Gadgets Competition - Closed

An article on the options and best way to back up the whole family’s smart phones would be useful

5065121
littlemonkeyz
Newbie
4 years ago
S
Newbie
StubaiNewbie
asked in Community Archive

Travelling abroad can use calls and texts but no data

Having received a new SIM card (per my earlier post) my eu data roaming issue has been fixed - it worked perfectly in Rhodes last month! So it clearly was not any setting that I could change and I was sceptical that a new SIM would change anything, but hats off to Technical Support!

9
Mohammed
iD Mobile Employee
4 years ago
S
Newbie
StubaiNewbie
asked in Community Archive

Travelling abroad can use calls and texts but no data

Thanks Mohammed. As indicated in my original post, Data roaming is on both on my handset and the phone and that appears to be why I was charged for data roaming just as I went into Switzerland which is outside of my plan. So clearly data roaming works when it’s chargeable, but not when it’s within my plan. I’m going to try the new SIM card provided when i’m In Greece next month, but I haven’t tried a different handset. Perhaps worth a try, or trying my wife’s SIM card in my phone (she’s on Virgin Mobile). Thanks for your suggestion

9
Mohammed
iD Mobile Employee
4 years ago
S
Newbie
StubaiNewbie
asked in Community Archive

Travelling abroad can use calls and texts but no data

Thanks Ryan. I have the latest iOS and am reluctant to reset everything unless I have to of course. I got in touch with Support via a live chat yesterday and they are sending a new SIM card I find it strange that I can use mobile data roaming in chargeable areas but not in EU countries within my plan. So mobile data roaming does work - it seems it’s more to do with an iD setting relating to my plan.

9
Mohammed
iD Mobile Employee
4 years ago
A
Newbie
Apt147Newbie
asked in Roaming & International

No data when abroad

If only it were that simple!! My phone and App have been set this way from the start.

26
Rory
Newbie
1 year ago
A
Newbie
Apt147Newbie
asked in Roaming & International

No data when abroad

Was this ever resolved? I have exactly the same issue using an iPhone 6s from new with an iD sim only contract. I have tried most of the suggestions elsewhere on the community site to no effect. Having just had a “live chat” with iD, i was provided with settings to use on an Android phone despite stating that it was an Apple iPhone 6s. Very frustrating!! Perhaps switching back to my previous provider is the answer - never had this problem with them.

26
Rory
Newbie
1 year ago
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