Replies posted by Mb34

8 Replies

M
Newbie
Mb34Newbie
asked in Community Archive

I want to end my contract but your website takes me round in circles.

Help. I have no coverage. I can’t end my plan. I have paid the full 24 months and ended my direct debit and I think you’ve cut me off because of that. I will make you aware that I have paid the full 24 months, including my last month, up to 7th august. I have paid £31.99 this month for the privelege of having a mobile connection until 7th August, so you cannot cut me off. I have only cancelled my direct debit because it is impossible to get through to iD to cancel my contract. I have contacted Ofcom. Help.

4
Ryan
iD Mobile Employee
3 years ago
S
Civilian
stevencdouglasCivilian
asked in Community Archive

Cancelling contract - A nightmare - Please help

Hi Mohamed,   I can't even cancel my contract, I'm being charged for a 25 month so have cancelled my direct debit. I need to officially cancel I am not paying more than I should and noone has helped me.

5
Mohammed
iD Mobile Employee
3 years ago
S
Civilian
stevencdouglasCivilian
asked in Community Archive

Cancelling contract - A nightmare - Please help

Hi Pearl,   These options literally do not exist on idmobile. You are told to go to ‘my account’ ‘end my plan’. There’s no button that says ‘end my plan’, there’s one that says ‘thinking of leaving’. This tells you that if you want to leave, go to idmobile website (i’m already on it...), and go to ‘my account’, ‘end my plan’ - again this doesn’t exist. It honeslty goes round in circles. The website and UX needs a massive review.

5
Mohammed
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

February Community Newsletter Competition - Closed

Spend time with family and friends, the most important people whether you're single or in a relationship - they're always going to be there.

156957
iD Mobile
iD Mobile Employee
4 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

May Experience Competition - Closed

Woolacombe, Devon. My favourite escape for fresh air and surfing!

4429170
iD Mobile
iD Mobile Employee
4 years ago
E
Civilian
EPH62Civilian
asked in Community Archive

Helpppp android or apple?

Switched to Android after 10 years of Apple iPhones as Apple notoriously kill off older iPhones with software updates. Fed up of buying a new apple phone that will ultimately break, especially as phone contracts typically last two years. Also I find Android phones such as Samsungs and Huaweis are a lot more durable, iPhones break easily, and of course they have better cameras.

39
Bakerman11
Civilian
4 years ago
domemery5
Civilian
domemery5Civilian
asked in Community Archive

Any good phone case recommendations?

I bought a SUPCASE for my Samsung S9 as soon as I got it because I always drop my phone (and all my apple iPhones have broken as a result). Dropped the s9 loads in this case and no damage at all!

25
C
Newbie
5 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

NOW CLOSED - Samsung Galaxy Watch GiveawayBlog

Has to be Rollin by Jess Glynne. This is the most feel good song I have heard in ever. If you haven't heard it, listen to it now, it will boost your mood in any situation!

6757137
Jennyrs92
Newbie
5 years ago
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