Replies posted by Michelle

1541 Replies

O
Newbie
otseNewbie
asked in Upgrading or Changing Your Plan

Refer a friend

Hi @bethkahn1986 The offer has expired I’m afraid, I’m sorry I had not seen the expiry date prior to sending the web link to you :( Michelle iD Mobile 

16
user2021
Rookie
2 years ago
olihughes99
Civilian
olihughes99Civilian
posted in Community Archive

iPhone not activated with replacement SIM

Hi @olihughes99 Did you manage to get your services back up and running?If you do require any further help, please let us know.  Michelle iD Mobile 

7
Will
iD Mobile Employee
2 years ago
O
Newbie
otseNewbie
asked in Upgrading or Changing Your Plan

Refer a friend

@bethkahn1986 That’s a little odd, could you try the below link, this links up with our website rather then our Community page: https://www.idmobile.co.uk/refer-a-friend Michelle iD Mobile 

16
user2021
Rookie
2 years ago
S
Civilian
Simon AshbyCivilian
asked in Community Archive

How do i place an order if i don't have an existing phone number?

Hi @Simon Ashby A number is required should we need to contact you, if there are any issues with your order.Do you have a landline number you could put down as your contact number? Michelle iD Mobile 

2
Michelle
iD Mobile Employee
2 years ago
N
Civilian
NearylCivilian
asked in Community Archive

Emergency calls only since i switched to ID mobile

Hello @Nearyl It seem your number port may have been processing,  this can cause a drop in service.Please could you try turning your phone off and back on again to see if your iD service resumes. Thanks Michelle iD Mobile 

2
Michelle
iD Mobile Employee
2 years ago
O
Newbie
otseNewbie
asked in Upgrading or Changing Your Plan

Refer a friend

Thank you for your reply @bethkahn1986 Please could you try clearing your cache and cookies from your browser and try the link again? Michelle iD Mobile 

16
user2021
Rookie
2 years ago
B
Civilian
bengill27Civilian
asked in Community Archive

No data connectivity in Lancaster area

Hello @bengill27 Please could you confirm the postcode of your location, I can check for any issues within your area? ThanksMichelle iD Mobile 

4
Will
iD Mobile Employee
2 years ago
Andris Ugainis
Civilian
Andris UgainisCivilian
asked in Community Archive

Need some help with unlocking my old handset

Hello @Andris Ugainis Have you spoken with Vodafone as they may need to raise this issue with there Technical Team to find out why incoming calls and messages are not being received. MichelleiD Mobile 

11
Michelle
iD Mobile Employee
2 years ago
Dan Gillespie
Civilian
Dan GillespieCivilian
asked in Community Archive

4G signal keeps dropping - New service

Hi @Dan Gillespie @Jason4568156 I’m sorry to see that you are both having issues with your new handsets. If purchased from iD Mobile we can offer an exchange on a faulty device within the first 30 days.Please do get back to us if you require a new device and we’ll make the arrangements for you. Michelle iD Mobile  

6
Michelle
iD Mobile Employee
2 years ago
O
Newbie
otseNewbie
asked in Upgrading or Changing Your Plan

Refer a friend

Hello @bethkahn1986 I have tested the link and the new page opens OK, are there any error messages when you click the link ? Michelle iD Mobile 

16
user2021
Rookie
2 years ago
B
Civilian
BarrySW19Civilian
asked in Community Archive

Do I need a new SIM for 5G

Hi @twosheds  Thank you for the update, we are pleased you are able to make use of the new 5G service :) MichelleiD Mobile 

6
Michelle
iD Mobile Employee
2 years ago
L
Newbie
lesallen45Newbie
asked in Community Archive

DOWNGRADING MY SIM ONLY CONTRACT

Hello @lesallen45 We would advise that any changes made to your account are done before you leave the UK. Are you currently on a 30 day SIM plan ?Have you checked to see if there is a suitable plan within the iD Mobile app? Michelle iD Mobile 

5
Siân
iD Mobile Employee
2 years ago
C
Civilian
Cas FindlayCivilian
asked in Community Archive

can’t reguster have message in and still nothing

Hello @Cas Findlay I’m sorry to hear about the issues you are facing when trying to register.Are there any error messages ? Have you been with iD Mobile in the past ?Are you using your ported number or temporary iD Mobile number, when registering ? MichelleiD Mobile  

2
Michelle
iD Mobile Employee
2 years ago
A
Newbie
acukNewbie
asked in Pay As You Go

Ordering a pay as you go sim

Hello @acuk A credit check is not required when buying a Pay and Go SIM card. We require the details of address and date of birth as an internal check is ran when placing orders with us, this is not the same as a credit check and has no impact on your credit file. Thanks Michelle iD Mobile 

2
Michelle
iD Mobile Employee
2 years ago
G
Civilian
George14Civilian
posted in Community Archive

cannot activate sim card

Hello @George14 Is your husbands old SIM card still working ? Michelle iD Mobile 

1
Michelle
iD Mobile Employee
2 years ago
Kash
iD Mobile Employee
KashiD Mobile Employee
posted in Community Archive

Archived Responses

Hello @Dylan1801 You can find all the information you need on how to cancel your plan, via the link below:   Michelle iD Mobile 

48
Kash
iD Mobile Employee
1 year ago
B
Civilian
BarrySW19Civilian
asked in Community Archive

Do I need a new SIM for 5G

Hello @twosheds I’m sorry at the moment your phone is not listed as a compatible device, we are testing new phones all them time.Please keep an eye on our Community pages for for updates. Michelle iD Mobile 

6
Michelle
iD Mobile Employee
2 years ago
A
Rookie
AmyhallRookie
asked in Ask a question.

ID account does not show my current plan

Hello @smokieUK As you are rejoining iD Mobile you will need to register with a new emails address. Thanks Michelle iD Mobile 

15
D
Newbie
2 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

How to move from iPhone to SamsungBlog

Hello @lostinthisworld699 Have you tried to transfer your data via the USB cable? Michelle iD Mobile   

2002
Michelle
iD Mobile Employee
2 years ago
A
Newbie
acukNewbie
asked in Pay As You Go

Pay as you go sims - wifi calling / 5G

Hi @acuk If you have a compatible device and 5G is available within your area you should have no issues connecting to 5G.The WiFi calling should also work if you have a compatible phone. ThanksMichelle iD Mobile 

5
Michelle
iD Mobile Employee
2 years ago
S
Civilian
sheila harrisonCivilian
asked in Community Archive

sheila harrison

Hello @sheila harrison I have removed your mobile number from your post.@WelshPaul  has given the correct information, please do let me know if you need further help? ThanksMichelle

4
Kash
iD Mobile Employee
2 years ago
A
Newbie
acukNewbie
asked in Pay As You Go

Pay as you go sims - wifi calling / 5G

Hi @acuk All 4G plans/SIM cards will have 5G enabled. ThanksMichelle 

5
Michelle
iD Mobile Employee
2 years ago
S
Civilian
Scott19Civilian
asked in Community Archive

Failed internal security check

Hi @Scott19 If you have placed an order online, a credit check is run first.We use a sales system that takes the personal information you've supplied and cross-checks against criteria set by our Fraud and Loss Prevention team. This Internal Security Check is used to help protect ourselves and our customers against potential loss or fraud. Should a customer's details flag up as being not accepted against any of these criteria, the order is cancelled and cannot be continued.The system does not tell us what criteria have been flagged against the security check which means we're unable to provide any detail to you as to the reason for this. In addition, our Fraud and Loss Prevention team would be unable to advise what criteria is checked and what has been failed against. To do so could enable a potential fraudster to bypass these protection systems on future orders, enabling significant loss to be carried out against us or our customers.On this occasion, as the internal security check hasn

1
Michelle
iD Mobile Employee
2 years ago
S
Civilian
sefCivilian
posted in Community Archive

Account settings

Hi @sef Has your mum created an online account ?https://my.idmobile.co.uk/web/cpw/pre-registration/-/registration/registerMyAccount Michelle iD Mobile 

3
Kash
iD Mobile Employee
2 years ago
A
Newbie
acukNewbie
asked in Pay As You Go

Pay as you go sims - wifi calling / 5G

Hello @acuk Our SIM cards are all 5G ready. Further information about compatibility can be found via the below link:  Michelle iD Mobile 

5
Michelle
iD Mobile Employee
2 years ago
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