Replies posted by david987

6 Replies

D
Novice
david987Novice
asked in Pay As You Go

Phone returned, contract cancelled, no fees due - Why appoint debt collectors?

Still no response from ID mobile

23
Rory
Newbie
1 year ago
D
Novice
david987Novice
asked in Pay As You Go

Phone returned, contract cancelled, no fees due - Why appoint debt collectors?

  @andewhite if they are not paying you then I would apply for a job as it seems like you would be good at customer service and they certainly need help. Good luck with that.    Thanks @david987 - maybe I should. Anyway, over the last week or two, the iD team dealing with community posts seem to be struggling to catch-up and keep-up with member posts.   

23
Rory
Newbie
1 year ago
D
Novice
david987Novice
asked in Pay As You Go

Phone returned, contract cancelled, no fees due - Why appoint debt collectors?

  Yes I understand that ID mobile are very hard to get hold of, that’s why I have resorted to posting here.    Like I said before I will wait for ID mobile to respond. You might find a PM to iD Mobile via their facebook or twitter page, gets a faster response to your query - good luck with this. I do not use facebook or twitter. You say they may be quicker to respond on a 3rd party social media website rather than their own forum. How ridiculous. I’ve got a strange idea, why not answer the phone or have staff on the live chat. Perhaps they are all on social media looking at pictures of cats. @andewhite if they are not paying you then I would apply for a job as it seems like you would be good at customer service and they certainly need help. Good luck with that. 

23
Rory
Newbie
1 year ago
D
Novice
david987Novice
asked in Pay As You Go

Phone returned, contract cancelled, no fees due - Why appoint debt collectors?

ID Mobile start billing you from the day of dispatch. So, even if you return a phone under the 30 day cooling off period a final bill will be generated that will include a partial line rental charge. The partial line rental charge covers the date period the phone was dispatched and ID Mobile receiving the phone back. t doesn't matter that you didn't unbox or use any goods or services as they were provided as requested by you and so still due. Hopefully an ID Mobile staff member will be along soon to offer you some assistance... Good Luck ​​​​ As you are not aware of all the details you naturally cannot answer correctly. 

23
Rory
Newbie
1 year ago
D
Novice
david987Novice
asked in Pay As You Go

Phone returned, contract cancelled, no fees due - Why appoint debt collectors?

Okay @david987, this online community is not real-time, so it could be several days or longer before someone from iD Mobile reads your post and responds. Anyway, best of luck with this.  Yes I understand that ID mobile are very hard to get hold of, that’s why I have resorted to posting here.  Like I said before I will wait for ID mobile to respond.

23
Rory
Newbie
1 year ago
D
Novice
david987Novice
asked in Pay As You Go

Phone returned, contract cancelled, no fees due - Why appoint debt collectors?

Okay @david987, if you purchased online from iD Mobile, you’ll have had 30-days to return the item. Did you setup a direct debit (DD) at the time of ordering? If you did setup a DD and then cancelled it, you’ll have left a unpaid amount on your iD account. The quickest way to resolve this and minimise risk of affecting your credit score, is pay the debt and argue about the injustice afterwards. Also, could be some tips for you in the “How do I cancel or return my order?” community article. Anyway, good luck.  That is of no help at all.  All the correct steps have been taken. I will await a response from ID mobile. 

23
Rory
Newbie
1 year ago
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