Replies posted by samwilson387

2 Replies

Nikhil P
iD Mobile Employee
Nikhil PiD Mobile Employee
published in Roaming & International

How to prepare your phone for a trip abroadTutorial

Hi @Rory Thanks for getting back to me.You’re right I did activate it abroad. I’ll give it a try when I’m back in the UK and hopefully that will solve it.Thanks,Sam

7764850
Mohammed
iD Mobile Employee
9 months ago
Nikhil P
iD Mobile Employee
Nikhil PiD Mobile Employee
published in Roaming & International

How to prepare your phone for a trip abroadTutorial

Hi,I activated my iD SIM today (on a Samsung Galaxy S7) and seem to be having the same problem as many have here in terms of using mobile data abroad (currently in the Czech Republic).I have tried all of the suggested fixes I can see, including:Ensuring data roaming is enabled, both on my phone and in my iD account.  Deleting all saved APN settings, then adding the new APN settings detailed here both manually and via the automated service. Manually connecting to all other local networks. Resetting my network settings under General Management → Reset.None of these fixes have worked - do you advise anything else?Please let me know if it would be useful to see screenshots.Thanks,Sam

7764850
Mohammed
iD Mobile Employee
9 months ago
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