Replies posted by capitalcity22

4 Replies

B
Newbie
BushrabukhariNewbie
asked in Your iD Mobile Account & App

Need PUK but can't connect to a live agent

 Understood; although as a mobile network operator, the company really ought to ensure enough reliable options are in place so that common mobile phone issues/problems are *always* swiftly solvable and customers are not left hanging around.I could not agree with you more - make the PUK code more easily accessible (supplying it with the SIM card would certainly save on frustration!) EE would have sorted such an issue within 10 minutes… but then I’m sure I’d be paying them more so… perhaps it’s a case of ‘you get what you pay for’. 

30
T
Newbie
1 year ago
B
Newbie
BushrabukhariNewbie
asked in Your iD Mobile Account & App

Need PUK but can't connect to a live agent

 Appreciate the response WelshPaul, 🙂.The LiveChat option just isn’t working for me despite my playing around with various settings. I can’t quite believe that there is no other way to get in contact with the network provider I pay every month over such a small issue as a blocked SIM card.

30
T
Newbie
1 year ago
B
Newbie
BushrabukhariNewbie
asked in Your iD Mobile Account & App

Need PUK but can't connect to a live agent

 My SIM card is PUK-locked and has been so for over an hour now.It’s frustrating enough that there is no number to call to resolve this quickly and iD users have no choice but to be reliant on message boards like this for assistance. Joke.I’m unsure how long the paying customer is expected to wait around...? And LiveChat is not functioning so the situation is made that bit worse.Are there any iD Mobile employees around??

30
T
Newbie
1 year ago
Zedley
Civilian
ZedleyCivilian
asked in Ask a question.

Puk code as no live chat to ask

 ‘SIM is now disabled. Enter PUK code to continue. You have 10 attempts remaining before SIM becomes permanently unusable. Contact your network operator for details.’ Basically: I need a PUK code as soon as possible please. Thank you!

13
Rory
Newbie
1 year ago
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