Replies posted by SamGo

13 Replies

Liz Rutter
Civilian
Liz RutterCivilian
posted in Community Archive

My contract ended but I continued to be charged?

Hi @Liz Rutter Unfortunately you won't be able to get a refund for the payments since your contact term ended. The reason for this is the term of your contract, for example 24 months is basically the minimum period you before you can end your contract not when it ends automatically. When this term ends it would be your responsibility to cancel or upgrade your contract with iD. If you have not cancelled or changed your contract at the end of the term it will just continue to roll over as a 30 day plan until cancelled.This is the same with all mobile networks not just iD Mobile.You can always speak with the iD team about your account, to do this I would recommend you contact them via Live Chat.

2
WelshPaul
Legend
1 year ago
Hart
Newbie
HartNewbie
asked in Ask a question.

PAC code not transferred

@Hart I would recommend contacting iD customer services directly via live chat or social media as they should be able to confirm the status of your number transfer straight away.Alternatively you can wait for iD to reply here which may take a few days.

6
Hart
Newbie
1 year ago
ADB
Civilian
ADBCivilian
asked in Community Archive

'Not registered on network' after upgrade

@ADB Sounds like your old SIM has been deactivated after you switched to SIM only.Have you tried using your new SIM as this should already active and ready to go? This will hopefully get you connected to iD's network promptly so you are able to use your plan.

2
Tom
iD Mobile Employee
1 year ago
E
Newbie
EmBNewbie
asked in Ask a question.

PAC transfer

@EmB This is a public community based forum so I would recommend you remove the screenshot from your post as soon as possible. If the PAC code is correct on your screenshot somebody could use the information to steal your mobile number. 

4
Rory
Newbie
1 year ago
Gemma Philip
Newbie
Gemma PhilipNewbie
asked in Device & Phone Support

Data on phone only 2gb... contract is 50

Out of interest where are you seeing the 2GB data available to use as you mention your phone rather than the iD site or app?If you are looking at the Network & Data Settings on your phone then the default warning limit is normally set to 2GB, note this has nothing to do with iD Mobile and is controlled by your phone's software.Are you able to login to the iD Customer Portal or app as your total data for the month should match the plan you are currently paying for. You can also double check you are definitely on a 50GB plan at the moment.

1
S
Newbie
1 year ago
Stephen123L
Newbie
Stephen123LNewbie
asked in Ask a question.

netflix streaming

Hi @Stephen123L,iD do use the Three network for coverage however set there own plans and perks. Due to this iD does not offer exactly the same plans and perks that Three do, using Netflix while connected to mobile data would use your allowance.If you use a lot of data an unlimited plan may be the best value for you. I would recommend taking a look at the plans iD has available and select the amount of data you require each month including Netflix usage.

2
Stephen123L
Newbie
1 year ago
P
Newbie
PamitaNewbie
asked in Ask a question.

Help, no service in Europe and cant find a way to contact IDMobile

@Pamita iD customer service is fully online, the fastest way to get help is via Live Chat. Have you attempted to use the Live Chat service yet?Just to note support agents are available between 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday and bank holidays.

2
Tom
iD Mobile Employee
1 year ago
Shirley King
Civilian
Shirley KingCivilian
asked in Community Archive

Unable to activate replacement SIM/Blocking old SIM

@Shirley King You should be able to contact iD via the Live Chat service without logging into your iD account. You can access Live Chat from the "Help Hub" just to note that agents are only available between 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday and bank holidays.

2
Tom
iD Mobile Employee
1 year ago
Elaine Whitelaw
Newbie
Elaine WhitelawNewbie
asked in Ask a question.

sim not working

Hi @Elaine Whitelaw If you have activated your SIM via the iD app or website and is not being detected in multiple phones it does sound like maybe you need a replacement.To request a replacement you will need to contact iD customer services which is 100% online, the fastest way to speak with iD is via Live Chat where they should be able to order you a new SIM.If you need a SIM straight away you can get one from your local Currys store, however they do cost £5 if purchased in store.

2
andewhite
Legend
1 year ago
B
Newbie
Brooke99Newbie
asked in Ask a question.

just joined id but my new sim isnt working

Hi @Brooke99,As your post mentioned popping your new SIM straight into your phone and doesn't mention activating it.Just to double check have you attempted to activate your SIM via the iD app or website? As you won't be able to pickup network coverage until it's been activated 🙂

5
andewhite
Legend
1 year ago
S
Civilian
salifk85Civilian
posted in Community Archive

Reruns

@salifk85 The iD customer service is 100% online so you cannot contact them via phone or request a call back.For a fast reply I would recommend you try the live chat or social media channels to contact customer services.If you would rather request help via the community forums you'll be best to clearly explain your exact issue in your post and want you would like iD Mobile to confirm. Then I'm sure someone from the iD team will get back to you in a few days with what you would like to know.

15
WelshPaul
Legend
1 year ago
Terence Carpenter
Civilian
Terence CarpenterCivilian
asked in Community Archive

MR TERENCE CARPENTER

It may be worth double checking the payment due date in the “My Dashboard” section of your iD account as the date your bill is due is not the same as the billing period for your mobile contract.If the date you see doesn’t match up to the date payment was taken I would suggest contacting the iD team via the Live Chat as they would be able to look directly into your account for you.iD Live Chat: https://www.idmobile.co.uk/live-chat

1
S
Newbie
1 year ago
M
Civilian
MoomersCivilian
asked in Community Archive

Why has my bill almost doubled?

Hi @Moomers,Have you had a look at the PDF copy of your bill which should be available from your iD online account? This will show you a break down of the charges that make up the total amount iD have charged you for your mobile service.

4
Rory
Newbie
1 year ago
Terms & Conditions
Why iD Mobile?