Replies posted by Tom

4469 Replies

K
Newbie
Kaz 22Newbie
asked in Ask a question.

Billing

Hi @Kaz 22  Okay, what appears to be the issue with your billing? Tom

5
K
Newbie
10 hours ago
N
Newbie
Nan888Newbie
asked in Ask a question.

OTP vreification code not received from Banks after porting my number in

Hi @Nan888  Is it just Tesco Bank you’re not receiving OTP codes from? Other services are fine? Tom

11
Tom
iD Mobile Employee
1 day ago
M
Newbie
MrsKB1982Newbie
asked in Ask a question.

Anyone else unable to log into ID mobile app?

Hi @Dorothy Sharman  The “Gillarms” message is sent to everyone, this is generic and should say the username, we’re working on fixing this on our side. Tom

28
D
Newbie
1 day ago
steveTu
Newbie
steveTuNewbie
asked in Ask a question.

Issues with both the mobile app (biometrics) and Web based laptop access

Hi @steveTu  Is it possible the saved password in your device for the new app is the incorrect one? The team are aware of ongoing issues with the app, apologies for any inconvenience caused.  Tom

5
andewhite
Legend
7 hours ago
J
Rookie
john1971Rookie

app and website loginNew

Hi @john1971  The app and website conflict, so this may happen, we’d recommend keeping on one or the other for now, while the team gets the new app fixed it.  Tom

1
Tom
iD Mobile Employee
1 day ago
J
Rookie
john1971Rookie
asked in Ask a question.

bill cap

Hi @john1971  The iD Mobile app is facing some issues with certain features at this time, apologies for any inconvenience caused, the team are working on a fix.  Tom

1
Tom
iD Mobile Employee
1 day ago
A
Newbie
AvromNewbie
asked in Ask a question.

bill capping does not work

Hi @Avrom, @Hasla, @Tracey Kellett & @john1971  The iD Mobile app is facing some issues with certain features at this time, apologies for any inconvenience caused, the team are working on a fix.  As mentioned above by @andewhite, you should still be able to access the website without issues. Tom

9
Tom
iD Mobile Employee
1 day ago
H
Rookie
Hope-MarieRookie
asked in Ask a question.

cant log in online or on app

Hi @Alison Macdonald  Have you registered to the new iD Mobile app before? If not you’d need to register again, however new registrations may not be available at this time, we’d recommend keeping an eye on the following post.  Tom

3
Tom
iD Mobile Employee
1 day ago
C
Newbie
ChrissyminNewbie
asked in Ask a question.

Cannot access Whatsapp after transferring from Vodafone

Hi @Chrissymin  I’d recommend what @andewhite has posted here and on your other thread about the same subject.  Tom

6
andewhite
Legend
1 day ago
C
Newbie
ChrissyminNewbie
asked in Device & Phone Support

Help with transferring Whatsapp to new phone

Hi @Chrissymin  I’d recommend the above from @andewhite, or speaking directly to WhatsApp for further support. Tom

5
Tom
iD Mobile Employee
1 day ago
DrozdovaS
Newbie
DrozdovaSNewbie
asked in Ask a question.

Transferring number not completed on time

Hi @DrozdovaS  It’d be strange for O2 to finally tell you the port would go through, unless they were holding something back on their side. Please let us know how you get on, if you need any further support we’ll get in touch. Tom

8
Tom
iD Mobile Employee
1 day ago
Alan Buckley
Rookie
Alan BuckleyRookie
asked in Device & Phone Support

Not Receiving Some SMS Messages

Hi @Alan Buckley  We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.  To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.  Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview   We’ll see you there.  Tom

11
Tom
iD Mobile Employee
1 day ago
Joe Travis
Newbie
Joe TravisNewbie
asked in Ask a question.

payment been taken 3 times, trying to find someone to contact

Hi @Joe Travis  Sorry to hear this, have you managed to get in contact via the suggested channel above? If not, please let us know so we can get in touch. Tom

3
Tom
iD Mobile Employee
1 day ago
Mark Stanfield
Newbie
Mark StanfieldNewbie
asked in Ask a question.

Mifi 4g router SIM issue when in France

Hi @Mark Stanfield  Sorry to hear that, as mentioned the router may not be compatible with the iD Mobile SIM, we don’t officially support any routers for usage with iD Mobile SIM cards. Tom

9
Tom
iD Mobile Employee
1 day ago
Claire Weaver
Newbie
Claire WeaverNewbie
posted in Ask a question.

PAC code for two numbers

Hi @Claire Weaver  Unfortunately we won’t be able to get around it, we’d need separate PAC codes for each mobile number you wish to transfer over to us, you’ll need to request a unique PAC code for the number you’ve had issues with to port it over. Tom

1
Tom
iD Mobile Employee
1 day ago
Katie Holt
Newbie
Katie HoltNewbie
asked in Device & Phone Support

travelling

Hi @Mariasmum88  You’ll be able to roam in Turkey, however it’ll cost extra as it isn’t included in the inclusive roaming allowance, I’d recommend checking the following link for charges associated with using your iD Mobile SIM in Turkey. https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges Tom

4
Tom
iD Mobile Employee
1 day ago
P
Newbie
Patw62Newbie
asked in Device & Phone Support

after app upgrade price plan changed

Hi @Jatb  Glad to hear Live Chat could assist, the team are still working through some issues on the app, apologies for the inconvenience caused.  Tom

4
Tom
iD Mobile Employee
1 day ago
Milan Davidson
Newbie
Milan DavidsonNewbie
posted in Ask a question.

paying your mobile phone bill

Hi @Milan Davidson  If your direct debit is active and you make a manual payment close to the payment date, the direct debit may still attempt to complete, if you plan to make manual payments from now on, it may be worth cancelling the direct debit, or keep on the direct debit and avoid manual payments unless necessary.  Tom

1
Tom
iD Mobile Employee
1 day ago
Steve Ashton
Newbie
Steve AshtonNewbie

cant see my allowancesNew

Hi @Steve Ashton  The team are aware and working on some issues with the iD Mobile app, apologies for any inconvenience caused.  Tom

2
Steve Ashton
Newbie
1 day ago
J
Newbie
JloWildNewbie
asked in Device & Phone Support

Ported number from tesco mobile is unassociated with Sim

Hi @JloWild  Sorry to hear this, it may be worth trying a replacement SIM card, you’ll be able to pick one up at your local Currys store and activate it at the following link; https://my.idmobile.co.uk/activate-sim-outside Tom

9
J
Newbie
1 day ago
S
Novice
surfinNovice
asked in Ask a question.

ID mobile data in Italy

Hi @surfin  Glad to hear, hope the trip was a good one. Tom

12
Tom
iD Mobile Employee
1 day ago
Andy Boyle
Newbie
Andy BoyleNewbie
asked in Ask a question.

says cap reached for outgoing calls but i have unlimited calls

​Hi @Andy Boyle  Sorry to hear this, does this happen with all calls or just certain ones? What about texts and data? Tom

2
Tom
iD Mobile Employee
1 day ago
Patrick Dixon
Newbie
Patrick DixonNewbie
asked in Ask a question.

Number not ported

​Hi @Patrick Dixon  I’m sorry to hear this, what makes you believe your number hasn’t ported? It may take between 8am and 10pm on the date selected/given. Tom

2
Tom
iD Mobile Employee
1 day ago
Adrian Mihail
Newbie
Adrian MihailNewbie
posted in Coverage & Network

very bad signal( i feel scammed)

​Hi @Mickgrim  I’m sorry to hear this, EE use a completely different signal network to Three UK, therefore coverage would be different. How long have you had these issues? Please could you let us know the postcode(s) where you’re having these issues? Tom

6
andewhite
Legend
21 hours ago
H
Newbie
HooHooHNewbie
asked in Pay As You Go

Using pay as you go bundle in Spain

Hi @HooHooH  You’ll be able to use your PAYG bundle while roaming in our inclusive zones. Tom

3
Tom
iD Mobile Employee
1 day ago
Terms & Conditions
Why iD Mobile?