Replies posted by Imran Khan

2 Replies

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Newbie
Imran KhanNewbie
asked in Upgrading or Changing Your Plan

Ordered new iD Mobile Plan instead of an Upgrade

Hi @Imran Khan    More or less confirming what @andewhite has mentioned! As long as you’ve upgraded your number will be kept with no interruptions, you may receive a new SIM card but I’d recommend staying on the one you already have unless it turns off, in which case begin using the SIM that was sent out to you!   However if you’ve not processed an upgrade and have instead purchased an entirely new plan with a new number we unfortunately wouldn’t be able to move an existing iD Mobile number over to another iD Mobile contract, the number would have to come from a different network via a PAC code. Or if you’d prefer we can look into cancelling/returning a new plan bought mistakenly so you can instead process the upgrade.   Please let us know what you’d like to do!   Tom Thanks Tom. Looks like I did the right thing and upgraded using the same account. My data has changed to my new plan and my number still works!! although on my ID app it says I’m not due for an upgrade until 22nd July or

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I
Newbie
1 year ago
I
Newbie
Imran KhanNewbie
asked in Upgrading or Changing Your Plan

Ordered new iD Mobile Plan instead of an Upgrade

Okay @Imran Khan, if you upgraded using the iD app or from your iD My Account online, then you’ll keep your number when you’re switched to the upgraded plan. However, if you bought a new plan from iD Mobile, then in order to keep your number you’ll need to port the number you want to keep away from iD, then port that number back to the new iD plan you’ve just purchased. Good luck.  Thanks Andrew. I upgraded from My Aacount online but later noticed I wasn’t even logged in after I clicked view upgrades. Is there an admin fee to transfer my number over to the new sim once I receive it? 

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I
Newbie
1 year ago
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