Replies posted by AngeB

2 Replies

A
Civilian
AngeBCivilian
asked in Community Archive

Requested PAC code before following returns process

Hi Thanks for your responses, after I lodged the formal complaint an agent called me back on Monday after looking into it all and has managed to resolve my issue! It turns out I only owed the money for the days the sim was active, just as I had been advised by carphone warehouse staff.In terms of following the cancel and returns process as you advised, I have still yet been the unable to track this down even after numerous searches on the Id mobile, carphone warehouse and curry's websites. I didn't even get these sent to me when I took out the contract. (On a side note I have had all this information sent to me by my new provider the day I got my new phone.) So I simply followed the advise given to me by the staff where I got the phone as a had no other reference to go off 🤷However my issue is now thankfully fully resolved so thanks again for your time.Ange    

6
A
Civilian
1 year ago
A
Civilian
AngeBCivilian
asked in Community Archive

Requested PAC code before following returns process

Hi @andewhite thank you for your reply. I tired the live chat and according to whoever I spoke to he believes it's a completely justified charge as I requested the code before returning the phone. 770.70 are they for real??!!Obviously this was not explained when I got the phone and I cannot find a copy of the terms and conditions anywhere. The 2 ppl in carphone warehouse just told me id did a 2 week signal guarantee and if I had any issues I could just return no problem.I've clicked through every link I can find the on the internet and nothing says I needed to return the handset first. I have had to lodge a formal complaint as I was getting nowhere on the chat he just kept repeating I requested the code before returning the phone as if this was answer enough as to my ridiculously huge final bill. 🤯 

6
A
Civilian
1 year ago
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