Replies posted by Will

4122 Replies

M
Newbie
M LaneNewbie
asked in Device & Phone Support

Samsung Galaxy S21 Poor Signal Strength

Hi @M Lane, When you say “clearly a known issue”, do you mean it’s something you’ve seen others talk about on the internet, or are you speaking about Samsung releasing a statement calling handsets back, because as far as I’m aware, no such statement has been released. Will

10
WelshPaul
Legend
2 years ago
A
Newbie
anotheriphoneNewbie
asked in Device & Phone Support

Iphone 13 imessage sync issue after porting

Hi @anotheriphone, Really glad I could help! Please let us know if you need anything else. Will

5
Will
iD Mobile Employee
2 years ago
B
Civilian
Benlaw110Civilian
asked in Community Archive

billing

Hi @Benlaw110  We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there. Will

1
Will
iD Mobile Employee
2 years ago
Leon Smith
Civilian
Leon SmithCivilian
asked in Community Archive

unlimited data bundle

Hi @Bob Oconnell, This wouldn’t fall under the fair usage limit we have set on data roaming I’m afriad. It would if the SIM came back with you and then returned though. Will

9
terrywebbs
Newbie
2 years ago
A
Civilian
AfzalCivilian
posted in Community Archive

why have i been charged twice on my account i cancled the other sim I accidentally ordered

Hi @Afzal, We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there. Will

1
Will
iD Mobile Employee
2 years ago
L
Newbie
lesallen45Newbie
asked in Community Archive

BILLED WRONGLY...

Hi @lesallen45, Here is a link for Livechat: https://www.idmobile.co.uk/live-chat If you need assistance here, please let us know. Will

2
WelshPaul
Legend
2 years ago
Philstreeter
Civilian
PhilstreeterCivilian
asked in Community Archive

Moving number to another persons ID mobile contract

Hi @Philstreeter, We don’t accept our own PAC codes, so the number would need to leave our network before it can return on a new line in what we call a “Triangle Port”. A Triangle Port requires obtaining a pay as you go SIM card for a network other than ourselves and porting the desired number over onto the pay as you go SIM. You would do this by requesting a PAC number for the old number from us and giving it to the pay as you go network. Once you have done this and the desired number is on the pay as you go SIM, you then need to contact that network and request another PAC code. Once you have this, you can then contact us again and port the number onto your new line. Hope this helps.  Will

1
Will
iD Mobile Employee
2 years ago
Mel Allen
Civilian
Mel AllenCivilian
asked in Community Archive

death of account holder

Hi @Mel Allen, We’re really sorry to hear of your loss. We’ll shortly send you a Private Message to your Community account, so we can discuss the matter further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there. Will

1
Will
iD Mobile Employee
2 years ago
K
Civilian
kandjkingCivilian
asked in Community Archive

Data roaming charges whist in St Martin/St Marteen

Hi @kandjking, At any point did you use your phone whilst on a boat or plane? Will

3
Kash
iD Mobile Employee
2 years ago
W
Civilian
willhamCivilian
asked in Community Archive

bank declined upfront payment - help with prder please

Cheers for letting us know @willham Will

1
Will
iD Mobile Employee
2 years ago
R
Civilian
R SCivilian
asked in Community Archive

order update please.

Hi @R S, We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there. Will 

1
Will
iD Mobile Employee
2 years ago
B
Civilian
blahbleurghCivilian
asked in Community Archive

Out of plan charges for domestic SMS to 07 number

Hi @Jon M, Every customer affected has had their bill amended automatically. If this hasn’t happened for you by next week, please let us know and we’ll get that investigated. Will

14
Will
iD Mobile Employee
2 years ago
C
Newbie
cookpNewbie
asked in Ask a question.

Not receiving OTP messages

Hi @Howard Sharp, We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there. Will

15
Kash
iD Mobile Employee
1 year ago
Alison T
Civilian
Alison TCivilian
posted in Community Archive

I want to leave somebody help me

Hi @Alison T, We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there. Will

5
Will
iD Mobile Employee
2 years ago
Summer Godfrey
Newbie
Summer GodfreyNewbie
posted in Community Archive

paid bill, phone still suspended

Hi @Summer Godfrey, I see we have now assisted you with this via Private Messages. Will

9
Kash
iD Mobile Employee
1 year ago
Sarah Mitchell
Civilian
Sarah MitchellCivilian
posted in Community Archive

issue wuth text messages

Glad the text thing is working @Sarah Mitchell ! As for the signal bit, have you tried switching between 3G and 4G? Will

6
Will
iD Mobile Employee
2 years ago
user2021
Rookie
user2021Rookie
asked in Community Archive

Leaving ID

Hi @Alison T, We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there. Will

7
Will
iD Mobile Employee
2 years ago
S
Civilian
swilbyCivilian
asked in Community Archive

Why am i getting this message: 'not registered on network'?

Hi @Sue Gray, We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there. Will

3
Will
iD Mobile Employee
2 years ago
K
Civilian
Km433Civilian
asked in Community Archive

Item not delivered

Hi @Km433, We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there. Will

2
Will
iD Mobile Employee
2 years ago
C
Newbie
cescacross1Newbie
asked in Device & Phone Support

Will contract decline appear on cresit report?

Hi @cescacross1, @WelshPaul is absolutely correct here. For more info, speak to Experian or Equifax. Will

2
Will
iD Mobile Employee
2 years ago
Summer Godfrey
Newbie
Summer GodfreyNewbie
asked in Community Archive

Phone suspension I played bill and I still can't make calls or use data.

Hi @Summer Godfrey, I see we have now advised you appropriately via Private Message. Will

1
Will
iD Mobile Employee
2 years ago
U
Civilian
Username1Civilian
asked in Community Archive

Mobile Data not working

Hi @Username1, Have you tried switching between 3G and 4G? Also, have you a postcode so we can check the masts in your local area? Will

4
WelshPaul
Legend
2 years ago
C
Civilian
Charlotte NenerCivilian
asked in Community Archive

getting customer support

Hi @Charlotte Nener, Have you checked your Junk and Spam folders to see if your confirmation email has gone in there? Will

1
Will
iD Mobile Employee
2 years ago
Mark Taylor
Civilian
Mark TaylorCivilian
asked in Community Archive

charged for a uk text message

Hi @Mark Taylor, This was an error that affected quite a few customers. All bills will be adjusted to credit back any money deducted by the error. Will

1
Will
iD Mobile Employee
2 years ago
Nicola Forshaw
Civilian
Nicola ForshawCivilian
asked in Community Archive

upgrade mess up

Hi @Nicola Forshaw, What exactly is it that’s gone on? Will

1
Will
iD Mobile Employee
2 years ago
Terms & Conditions
Why iD Mobile?